Complaint Rating:

I paid them a total of $2995 to help me acquire a loan modification. I was told that, after receiving all of the requested documentation it would take them 2 weeks to assemble a presentation to give to the bank. During the next 3 months, as my situation became more dire, it became more difficult and frustrating to communicate with them. They were deceiptful re the kind of services that would be rendered. They mismanaged and miscommunicated. They consistently lost documents, took excessive amounts of time to let me know that they couldn't open documents that i had sent via email. They asked for documents that had previously been acknowledged as having been recieved. They were negligent in respondng to emails and phone calls. I was told conflicting things by different people. They became more rude on the phone, as time went by. I finally spoke with a Judy Mills who was supposed to be my representative to the bank. The numbers that she rattle off didn't make any sense. Next their phone lines were disconnected. I finally called the the bank directly to inquire if there had been any communication from them. I was told that there had not been. I went through the application process directly with a bank representative and was then put onto a trial loan modification (which gaurantee's nothing). This was no thanks to Prozinski and associates. They were no help. I am trying to get my money back form them. Of course they are now claiming that they were responsible for my acquiring a trial mod. I advise everyone to file complaints with the better business bureau, The california State Bar and the Attorney general's office and contact your credit card companies to dispute the charge if that was how you had paid for it. Good luck!. PS other Associates listed together with Dierdre Prozinski are : Peter Zullo, Harvey Miller, Craig Remsnyder, Erica Holguin, Judy Mills, Julio Yanes, Yvette Verdugo, Amy Leonardo and K.C. Waddell