I ordered a universal laptop AC adapter and battery to replace the existing ones I had for my Toshiba Satellite laptop in early January of this year. I recieved my order in about ten days and tried out the new items.
The universal adapter worked and so far I haven't had a problem with it. The laptop battery, however was dead out of the box. I tried the new adapter with my old battery and it worked fine. I tried numerous times to charge the battery and it will not.
I have contacted the customer service department a total of three times; the most recent time being three days ago. The first time they said a person would contact me and I didn't receive a response. I contacted them a second time and they said they had no record of me calling the first time, so I had them send me a confirmation e-mail of our conversation. The e-mail stated that they would contact me within 24 hours and again, nobody called me back. I contacted them a third time, demanding that they send me a replacement battery ASAP. That was three days ago and no response.
This evening my wife contacted customer service to obtain an address so we could file a complaint with the BBB (who, BTW, has given them an "F" rating), and the customer service rep said they could not give out that information, nor would they let her speak to a supervisor.
These people are a scam. Based on reading other's complaints, they are selling defective items and not honoring customers with either replacements or refunds. When confronted, they appear to want to help you but do not return calls. DO NOT DO BUSINESS WITH THIS SO-CALLED COMPANY. Save your money and do business with someone else!