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Performance Health USA Complaints - Product sent in mail that was not ordered

Review all Performance Health USA complaints

Performance Health USA

Posted: 2008-08-25 by Ken [send email]
Product sent in mail that was not ordered
Complaint Rating:  100 % with 4 votes
Online offering diet supplements samples for inexpensive price. Then start sending more products to you that you have not ordered and charge your credit card. When you try to return them, there is nobody you can talk to get the proper information needed to return unwanted merchandise. I have alerted my credit card company and will not pay for these items as I did not order them.
Comments United States Online Scams
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Comments

37 days ago by Support [send email]
We appreciate forums such as Complaints Board that allow for customers of all products to vent or state their beliefs concerning a given product. We look at it as a great opportunity for us to share our vision and see it only as a positive. We understand your issue and acknowledge there have been others who have shared your same frustration. We recognize we are not perfect, but we are always seeking perfection.

We would like to take a moment and outline our whole marketing concept and emphasize it is very clearly outlined in our Terms and Conditions and made readily available and we actually require persons to verify it has been read BEFORE one chooses to take our sample. We offer a tremendously healthy product, in a trial size, at a greatly reduced price, in order to allow more people an opportunity to try our healthy product that would otherwise never had had the chance. In doing so, our intent is that when an individual tries our sample, they can make a decision as to whether or not they would like to continue to receive the product on a monthly basis. If they like the product, they do nothing and the product continues to come each month. If they choose they no longer want the product, no problem, all they have to do is go to the web address on the bottle (www.gohelpnow.com) and simply cancel the product. This usually takes less than 5 minutes.

We strive to do everything possible to make the product cancellation experience as easy and fast as possible for our customers. In the spirit of good customer relations, we have created a specific avenue for all who wish to give their feedback directly to us by visiting our Customer Support website and clicking on the "We Want to Hear From You" button. We hope this helps to clarify any misconceptions and invite any and all to visit our Customer Support website (www.gohelpnow.com), available 24/7/365 a week, for more information.
33 days ago by Linda Genton [send email]
I keep getting orders that I did not authorize or ask for. I had money deducted from my account for $74.76. Either I get my money back and you stop sending me these pills, orI am going to contact the Ohio Attorney General.

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