RegCure Software Complaints - Price quadrupled when charged to me!

293 days ago by Derek Hole [send email]

I tried Regcure In January 2008 and immediatel experienced problems. In particular my HP Officejet 4315 and Omnipage 16 software components were completely mucked up and had to be re-installed. Also, I have lost the ability to perform a Windows Restore operation and I have been unable to correct that yet. Another irritating problem is the appearance of a warning message each time I start my computer telling me that an installer programme cannon find the required file, so there must be another corrupted program somewhere which I have not found yet. To be fair, Regcure providers ( Parentologic) responded quickly to my complaint and made several recommendations, including undoing all the Regcure 'corrections', none of which worked, so I asked for my money back and they appear to have set that process in motion (it takes 5 days). I received a final e-mail from Regcure on the 1st Feb. which includes the following

"We apologise for any inconvenience this issue may have caused.

RegCure is an effective Registry Cleaner that, when used properly, can increase a computer's performance. We have many satisfied customers including those in the High Tech Industry who have experienced no problems using RegCure. Unfortunately RegCure is not designed to recognise every possible program or how a computer can build it's Registry. Due to the uniqueness of each computer it would be impossible to do so. What RegCure does is provide the computer user with a list of probable Registry Entries that are not needed and allows the user to remove them. As Registry Editing can be problematic, users are advised to ensure each entry is invalid before removing it. For more information about the Windows Registry please visit the Microsoft Support Site at the link below;

http://support.microsoft.com/kb/256986

We have appreciated your business and regret that you have decided to discontinue our service.

We are committed to providing our users with the best software, and are always looking at ways to improve and be more innovative. We hope you will keep us in mind for the future.

Your request has been submitted to our Refunds department for processing."

Unfortunately, that does nothing to solve the problems the use of Regcure has caused and I desperately wish Regcure had issued the above as a Health Warning BEFORE I used their produce.

BTW I am now using RegistrySmart without any problems whatsoever. I am not an expert but I believe that in their publicity seeking motivated attempt to design a programme that indicates it has found the most errors/faults in the Registry etc, Regcure have created the problems. Registrysmart only notifies a much smaller number of faults but only ones which are probably real ones it even warned me of two items which arose from uninstalling Regcure!!!

If anyone wants to see the full correspondence then please ask me.

To William A Adams

For the most part the Registry Key "problems" notified by Regcure are NOT problems. They are simply blank items left over when Windows completes certain processes and do you no harm whatsoever. Regcure treats EVERY empty key as a problem, when it probably isn't.

Lately Discussed

Consumer Tips & Tricks

Worst rating

Subjects of Wide Speculation

Latest News & Stories

Stay Away

RegCure Software Complaints - Price quadrupled when charged to me!

RegCure Software

Comments

Post your Comment

Search

Videos

Categories

Smile upon Life :)

Login