Complaint Rating:

The worse Internet service retail I had ever! I didn't receive my modem until one month later of my ordered date. And the rebate require you to send with the first month's bill within the 60 days from your ordered date!? That’s just unreasonable!

In order to meet the rebate requirement in time, I installed my modem as soon as I received it, and started to wait for the first month’s bill. The first month’s bill didn’t come until one and half month later from the day you installed the modem and started to use the Internet service. Then I sent 3 rebate forms (took about half hour and $2 postage) as soon as I received the first month’s bill. Then what? After one month I used their online tool to check my rebate status, and couldn’t find any one of them. I sent the e-mail to ask them about my rebate, and they just simply reply: Our records do not reflect receiving a rebate submission for this offer. While we are not liable for lost or misdirected mail, you may submit copies of your rebate submission.

What the &@#$%!

I just re-sent all 3 rebate forms today (another half hour and $2 postage), and I hope THEY WILL GET THEM THIS TIME!