Complaint Rating:

Company information:
Bray and Scarff
Laurel, Maryland
United States
brayandscarff.com

I bought a wall oven (an expensive one) from Bray and Scarff. After a few months of (infrequent) use the electronics went haywire. 3 visits from a service rep failed to solve the problem. I was forced to keep calling B&S Customer Svc to tell them the problem was unsolved. They kept requesting to send the same rep back even after he claims he swapped out everything relevant. I was told 4xs I would get a call from the Mgr. Never happened. The sign in the store says "if we can't fix it, we'll replace it". I'm holding them to that till hell freezes over. Bray & Scarff has very poor customer service. Think twice before trusting them with your business.