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PODS, Edison, New Jersey Complaints & Reviews - Unauthorized charges

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Unauthorized charges

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
POD
Edison, New Jersey
United States
I ordered a POD for a 30 day period of time. I went on line about 1 week PRIOR to the 30 deadline to schedule a pick-up (billing is every 30 days of receivorship). POD'S computer site informed me that the next available pick-up date is 7 days AFTER the conclusion of the originally scheduled 30 day lease. After all was said and done I checked my credit card statement and noticed another 30 day POD rental charge along with an insurance type of charge. I spoke with Cleo at POD and received an attitude in a condensending tone of voice that continually quoted the contract. Sorry...but if I schedule a pick-up and YOU can't retrieve YOUR product within the specified time frame I will not pay any overcharges. Cleo relented with the overcharge rental but would not forgive the $10 insurance type of charge. Sorry Cleo, I'm not paying that either. As a matter of fact, I'm sending a letter to the Attorney General of NJ to report this behavior and hope that the AG opens an investigation into this fradulant behavior. I wonder how many people DON'T dispute their charges from POD.
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges
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Comments

Sort by: Date | Rating
 23rd of Oct, 2010 by    0 Votes
they ripped me off for a $47 insurance charge for returning my POD 8 hours into the 1st day of the 5 day grace period and after many calls they refused to refund that charge.
 10th of Feb, 2011 by    0 Votes
report pods to the BBB

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