Complaint Rating:

Company information:
Pixmania
Cardiff, South Glamorgan, Wales
United Kingdom
www.pixmania.co.uk

Pixmania is by far the worst online company I have ever dealt with. I sent a faulty MP3 player back a month ago, and have just received an email to say they are sending it to a manufacturer for assessment and I will receive their findings within 40 days. I sent the faulty product back within seven days of receiving it. Their website is badly translated from the native french. There are a confusing range of forms to be sent back, all with french names i might add! I am now going through the small claims process to get my money back as they aren't responding to emails, and have no UK address. Complete nightmare - avoid at all costs!