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Publishers Clearing House / PCH.com

Publishers Clearing House / PCH.com review: can't redeem tokens 65

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8:29 pm EDT
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I can't redeem my tokens to win prizes. Everytime I make attempt to do so, they tell me that I'm under 18 years of age . Please fix this error ASAP.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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65 comments
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Adriana Riley Cuevas
, US
Oct 25, 2023 5:17 pm EDT

Okay (Publishers Clearing House you won , I Lost, unfortunately I tried to used them but couldn't do, now you can definitely have my 5 plus million tokens! , 👋🤬

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Andrea Riv
, US
Mar 26, 2019 9:53 pm EDT

I can not redeem my tokens.Although I am u
sing my correct password. Whats up? They ask me to change my password but I don't get the e mail.

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Panama Evans
, US
Dec 17, 2018 11:30 am EST

Today December 17 2018 I tried to redeme my tokens for MacBook Pro (500) per entry, but when I select it I get multiple pop ups. PCH HAS NO WAY TO CONTACT THEM IN. Timely manner to remedy this, since this drawing ends today. My only choice is to turn this matter over to the fcc and see if scam artist like PCH CAN BE FINED. I WILL NO LONGER PLAY PCH IF THIS IS HOW CUSTOMERS ARE TREATED.
PANAMA EVANS TACOMA WA

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cushingrtr
, US
Sep 21, 2018 7:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have accumulated a lot of tokens I can only redeem a small percentage what am I doing wrong?
jcushing3@juno.com

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Karen Bergley
, US
Jun 18, 2018 4:57 pm EDT

I have been playing pch lotto for many years. I have over 49, 000, 000.00 tokens but when i try to play any of them my account won't even come up. Also can't get the powerplay prize to come up after 10 games either. Getting very tired of not getting to play all games or spend tokens. Might as well save my time & play somewhere else.

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prosper de george
, US
Dec 12, 2017 8:42 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I've tried to resign up but can't do that either?

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prosper de george
, US
Dec 12, 2017 8:41 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Why do you make so hard to redeem tokens? prosperdegeorge@hotmail.com

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Hogiebear
, US
Sep 29, 2017 7:55 pm EDT

Error page not loading 3 million tokens and counting as for a snare it will come for you
Shame false hope an idol for the idle

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mustangpollyred
, US
Sep 25, 2017 9:45 am EDT

It must be a bogus set up to get you to buy more stuff. Every time I try to redeem my tokens, I get a flash box that says, we noticed you have ad blocker on. So, I turned off ad blocker & the box still came up again & again. So, then it goes to to the contest that you look at merchandise for purchase. You never get to the end & can't go back to redeem tokens! To me it's just a way for the PCH Company to make more money.
So, this is more of a COMPLAINT, not a question!

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Lynne Hendricks Green
, US
Mar 18, 2017 4:29 pm EDT

I have 1.6 million tokens, what is the use to having them, they are useless. I have put many hours in to earn all these tokens, now what? A waste of time spent. They count towards NOTHING. You can keep them. Sincerely, Lynne H. Green 3/18/2017. 1523.

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loyalty5659
, US
Jan 01, 2017 9:13 pm EST

I have been playing pch games and sweepsteaks for 6 years and havent won a single game in 6 years after playing some of them every day. The sweepstakes is the same but i can understand that better because there is millions of entrys. But the games is based off a single person playing. As for the games you would think the odds should be in my favor after 6 years some of the games you dont give any one a fair chance no matter your skill level they are set up so no one can win. If you are going to take advantage of people and not be honest why do it, you have it set up where no one can win and i believe the winners you show are made up people those people dont exist and i believe that and i blame the fcc for letting you get away with it. You must be paying off the fcc any one else would be in jail for fraud i use to be a sucker buying your s..t in hopes of winning but i have lost all faith in you. You are not honest i dont see how people can work for you the pay cant be that good for people to lie for you. Im disabled on a fixed income and you take advantage of people like me in hopes of winning and leaving my kids and grandkids something, but i no longer buy your crappy things and im going to quit playing all of your damn games if people stop buying that crap lets see if you could keep paying yourself big salarys, i cant believe a company like yours is able to operate, im going to the fcc and ask them to make show proof of winners from the games and sweepstakes i think they need some one that cant be paid offf to tell the truth about this company its a scam if i was doing what you are i would be in jail because i dont have the money to pay off the fcc. FCC DO YOUR DAMN JOB BECAUSE THESE GAMES ARE NOT LEGIT PEOPLE ARE NOT GETTING PAID FOR WINNING I HAVE BEEN TOLD I WON AND THE NEXT DAY I WAS TOLD IT WAS A COMPUTER PROBLEM. COME ON a computer problem and im not the only one this has happen too make them honest or shut them down. I think the fcc needs to be investigated for lettig this go on some one isnt doing there job. The law should apply to every one not just some...

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Cea7
, US
Nov 27, 2016 1:01 pm EST

I try to redeem tokens to bid on the prizes, it takes my tokens, I can see them subtracted from the total however, it takes forever and ever to "process" the entry and it never does "process" the entry. It does state # of entries confirmed on the left side but then continues to "process" the entry and on the processing bar - nothing ever moves, it never actually "processes" the entry although it takes the tokens away. So, I am loosing tokens by the thousands! trying to bid on prizes (which I really could use this time of year) all the while PCH is taking my tokens by the thousands and leaving me with nothing. What gives? or actually does not give (HINT), I continue to loose and PCH wins? Been doing this for eons and never won as much as a gift card, nothing. I leave the page up for a long time, nothing it continues to say Processing, nothing happens, can not leave this page open for ever, have to close computer down sometime.

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Danny Farris
Millington, US
Sep 22, 2016 3:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This is dby54@yahoo.com will u give me an answer to my previous posts.Please, I'm waiting for your answer.

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Danny Farris
Millington, US
Aug 14, 2016 8:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can answer my previous posts, please email me at dby54@yahoo.com

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Jack e taylor
, US
Jul 20, 2016 9:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

From the commits from above and my own experience
I think this is all one scam it's all the advertiser and the
Heche with the plays.

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Danny Farris
Millington, US
Jul 04, 2016 5:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm also tired of the runaround with trying to redeem my tokens, I've been playing for over two years, and have 23million tokens, it's not right that I can't redeem tokens that I have worked hard to get.Answer me please.dby54@yahoo.com

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Danny Farris
Millington, US
Jul 03, 2016 7:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have tried repeatedly to redeem my tokens for almost 6months and can't sign in.My emails is, dby54@yahoo.com.Can you help me.

Bootsie53
Bootsie53
, US
Nov 09, 2015 4:50 am EST
Verified customer This comment was posted by a verified customer. Learn more

I had several thousand tokens now they are all gone.I don't understand. I am wasting my time playing game if I am going to continue losing tokens.

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Laura Snyder
, US
Oct 27, 2015 12:41 pm EDT

I am unable to access games from my android with the newest app downloaded. It says bad request from practically all your emails

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Carolyn Moore
, US
Oct 21, 2015 1:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have just posted my comment. I can't use my tokens.

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Carolyn Moore
, US
Oct 21, 2015 1:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have over 700, 000 points and cannot redeem them. I'm getting tired of trying.

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Carolyn Moore
, US
Oct 11, 2015 4:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am getting tired of trying to use my pch points. When I've tried to use them. my points go up instead of down. This happened many times. Directions for the use of any web or other site, should be in simple language. Not all people are computer smart. Being out of town limits the contact with the site. Being on a limited income, the ad presentations make me feel guilty because I am not able to buy anything, plus at age 81, I am trying to get rid of stuff, not bring in more.

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drew smith
, US
Sep 28, 2015 11:53 am EDT

I PL AY TOKIN GAMES AN DWIN POINTS. BUT I AM NOT GIVEN THE POINTS I have earned. I am sign in . play games I can earn bonis points but not game points, why? drew smith tx

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No win nana
, US
Sep 25, 2015 2:29 pm EDT

All my tokens dobt show up in the leader board. My app has one amount and when i log on to another site ( search&win) it has a different smount. I think this a set up for the ads. Has anybody ever won more then 5 to 100 dollars playing on line?

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that'smyname
, US
Sep 24, 2015 3:04 pm EDT

I attempted to register my tokens and when I enter my password and email, it said is was invalid. I have checked the box that says keep pw and email. Also been dealing with a lot of technical difficulties. Will someone help?

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Virginia Pinker
Thonotosassa, US
Jul 10, 2015 9:10 am EDT

Why is PCH requiring installin ADOBE? Many of us don't know how to do this, especially many, if not most, seniors. We just want to play the games. What's up with that. Just let us play the games without ADOBE to try and win, PERIOD. I now can't play any games to win because they're wanting me to install ADOBE. WHAT THE HECK IS ADOBE? Don't know what it is or how to do it. COME ONNNN.

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Annely Miller
Delray Beach, US
Apr 22, 2015 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Please I won a $100 Walmart reward card, I can not retrieve it,
I am 77 years old, and I would be very greatful if U help me get this reward card,
My name is Annely Miller. My E mail is Annely17@aol.com
My adresse is 855 Nw 21st Way Delray Beach Fl. 33445
Of course I am not to good in computers thank U again

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Cecelia S
Philadelphia, US
Mar 30, 2015 7:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been instructed by PCH to install Adobe Flash Player for better viewing. I have tried at least twenty times to accomplish this task. At first I was outraged by Adobe's requirement to choose Google Chrome as my default. I realized after trying and trying that the default requirement was not a requirement but an Option. I undid the checks in those boxes but still have been unable to install the Flash Player. I have Verizon as my default and don't want to change. I am out of searches (that I can understand) as to how to do this installation. I want to continue playing the games offered by PCH but can't get ahead without the Adobe Flash Player. That's not an Option nor is it fair.

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Thomas DeCarlo
Macomb, US
Mar 13, 2015 5:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

why do i get 1-12 every day but don't get 13 -19 every night ? tfdecarlo@att.net

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Tom Gale
Huntsville, US
Nov 02, 2014 4:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I try to change my password by hitting the direction as asked to do and it Always switches to something else. I can't get any prizes with 200, 000 tokens. Is this a con game?
Thomas Gale

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Teresa Zita
Florence, US
Sep 14, 2014 9:00 am EDT

I'M GETTING A SICK FEELING READING ALL THE POSTS ABOUT THE HUGE NUMBER OF PEOPLE JUST LIKE ME; UNABLE TO REDEEM TOKENS,
Why can pch send me 7 game invites daily, for 3 years( I play every one, every day!), but pch can't recognize my email for me to redeem my 933, 688 tokens ? I'm seriously going to unsubscribe from this time/life sucking junk! So furious!

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Cassandra b
Chambersburg, US
Sep 14, 2014 7:55 am EDT

I cannot redeem my tokens, every time I press redeem tokens it just pops me into another game! And, I have played faithfully everyday for like a year now, and havnt won anything! I'm getting bored...

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Pch player
Garden Grove, US
Sep 02, 2014 11:41 am EDT

I to can't redeem my tokens... Please let me no how! Is this a wait in line thing?
Thank you! Donna A
( pch player)

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johnp lazarus
, US
Aug 19, 2014 4:41 pm EDT

unable to redeem tokens email John.Lazarus7@comcast.net total tokens

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GeriAnn kemp
Port deposit, US
Aug 16, 2014 10:35 pm EDT

I have tokens that I can't redeem it won't give the page it keeps taken me back to search now.

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Cali Diva
Paterson, US
Jul 31, 2014 6:33 pm EDT

I HAVE SO MANY TOKENS. NO ONE WILL HELP ME TO REDEME THEM. WHAT SHOULD I DO? LET ME KNOW SOON. petitto1959@gmail.com IF YOU CARE AT ALL YOU WILL ANSWER ME.

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Sarahfareal
Sioux Ci, US
Jul 29, 2014 12:12 pm EDT

I would like to be able to redeem my tokens. They keep accruing but Im never able to redeem them. It directs me to a log in page then I log in and it does nothing. Hmm?

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Kimberly Austin
Birmingham, US
Jul 25, 2014 5:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm unable to redeem my tokens it keeps sending me to this page to continue on for a chance to win a big prize but then I push continue and then it says sorry safari has to many directs please fix it...

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Syron9
, US
Jul 24, 2014 1:52 pm EDT

Problems here, too. Get to the redeem tokens site...have to check in, even though the screen reads "Hi, Jewelly". I put in my info...and the very same screen pops up, without the sign-in info...over and over again. No explanation, just the sign-in screen. "Forgot Password" goes nowhere. No email response. A friend cleaned cashe and cookies as suggested, with no effect. Haven't called Support for help. What I know about how an iPad works could be scribbled on a post-it note with a crayon. I do well to be able to turn it on and check my email in-box. Since I don't appear to be the only one with this proble, can anyone give me a simple solution to this?

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Donald Payne
Birmingham, US
Jul 17, 2014 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with the emails. Most of the complaints I have the same ones and it's not a good feeling. Who ever is in charge with these games and system need to at least make changes necessary to satisfy it's members or stop trying to emulate the casinos. Thanks DP