Complaint Rating:

Company information:
ToysRUS
Pennsylvania
United States

I ordered two Madame Alexander Dolls online over two weeks ago. My order was submitted and it showed items in stock. Today I get two emails cancelling the items. I called customer service who said call the stores. The store in Monroeville did not know they carried the items even though they were listed in the ads for this week. Finally he looked on the system and said they had 24 in stock. I asked if they could hold one since they cancelled two of them. He said it is not store policy to hold items and he couldn't even tell me if the dolls were blonde or not. Since this is the holiday season and with all the trouble with stores you would think the store would go the extra mile to help customers out.