Complaint Rating:

Company information:
St.Thomas, Ontario
Canada

I attempted to purchase a game from the MSN site (which is handled by Oberon-Media) and received an error page as soon as my credit card info was entered that advised me not to reorder as same error would appear and that I needed to contact support to complete the order and a link was provided to support. The link did not work. I tried 3 times and nothing happened.

I went to the MSN games site and found the links to get to support for purchasing issues and filled out the information and then received an error page when I tried to send it off. The new error page provided an email address to send info/issue to if there was a problem with the support page. I sent an email and received a delivery failure notice as the email address does not exist as per below:

<wizarderror@oberon-media.com>:
69.25.74.34 does not like recipient.
Remote host said: 550 5.1.1 Bad destination mailbox address (wizarderror@oberon-media.com).

There are no other methods of contact that I can find. I did, however, go back to the support page and click on their "Comments and suggestions" link, which had the exact same format as the other support pages, filled out the same information and received a ticket number once I sent it. It appears that if you have any issues to do with billing, you can be sure to get a non-existant email address to send to or the page suddenly no longer works, but if you enter things that don't directly have to do with billing or purchases, you at least get a ticket number... I requested they respond to my ticket within 24 hours. I will update further if they do or not...