Complaint Rating:

I am Rajesh, bought a Maruti alto Xfun from Hercules Automobiles Alleppey, Kerala in March 2007. A few month later when the monsoon started we came to know that, water is getting logged inside the car and this is been informed to Maruti as well as the dealer. The same has been repaired by fixing with sealond in the dealer's workshop in May 2007. The same problem is occurred again and the dealer and maruti is not bothered for a permanent solution, when I called maruti, they asked me to followup with Cochin regional office, but they are not sure to whom I should speak for this issue. The post sale support/service is very bad and now I am going to contact consumer protect group for a prompt resolution. My concern here when we contact Maruti for a new purchase, hundreds of their dealers and sales folks does follow-up with so many offers, but when a customer having problem they keep their hands up.

-rajesh