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Spirit Incentives Complaints - Not honoring Free Companion Certificate

Review all Spirit Incentives complaints

Spirit Incentives

Posted: 2008-08-19 by Carrie  [send email]
Not honoring Free Companion Certificate
Complaint Rating:  75 % with 4 votes
Company information:
Spirit Incentives
United States

I was told only that I had to use it within one year. I called to make a reservation and was told it was too late as well and that I needed to register the certificate 60 days after the issue date. Deception is what they are about.
Comments United States Airlines
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 424 days ago by John  [send email] 0 Votes
We had a successful experience with Spirit. For taking out a Hilton rewards credit card there was a free companion air ticket as part of the rewards package. Now to redeem the reward it was a three step process of requesting the form, getting the certificate and then redeeming the certificate, and each step did have a time limit associated with it. After carefully following all of these steps we were able to get our free ticket to go to Hawaii which saved us about $700 from the total cost of buying two tickets. You did not get the best price for the one ticket you bought but the second companion ticket was free, you only paid the taxes on it.
Keep in mind that these incentives are just like rebates that are offered by stores. They know if they make it hard enough most people will either give up or will no longer qualify. Thats how these time share companies, credit card companies and anyone else who offers these incentives can afford to to it. They are only paying pennies on the dollar for these rewards because Spirit knows most people will never be able to get the full value out of it.
So rather then getting mad, read the fine print carefully, follow all the instructions, be flexible with your travel schedule and you will get the reward you want.

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