Complaint Rating:

Company information:
Eagle Point, Oregon
United States

We had service on our travel trailer April 22, 2009. It was pre-authorized by HERITAGE. I called on the 24th of April to verify the process because the RV dealership said they were not getting reimbursed. A guy by the name of Gordon told me that was absolutely not true. So I submitted my paperwork. Here it is August 28, 2009 and when I called they tell me the check is waiting to be cut. I asked what they are waiting for? It has already been 4 months. She told me they were a 3rd Party. I said I wanted to talk to someone at Heritage. She told me they had no phone number. How can they do the bill for a company and not have a contact phone number??? We are so frustrated. Luckily it was only $75.00 but we plan on pursuing. We will not be taken advantage of. I will also find out how to cancel this useless warranty too.