Complaint Rating:

I booked a Maruti Swift ZXi on June 9th 2007. The booking was made through Vipul Motors, Noida with premium advance of Rs. 50,000. I was assured by the Dealer's Sales Representative that the car would be delivered within 6 weeks. In the intervening weeks I made another payment of Rs. 1.5 Lac to the dealer as I thought that it would motivate a timely delivery. 6 weeks have already gone past and I am yet awaiting a confirmation on the date of delivery of my car. Even after repeated queries made to the dealer over the past couple of weeks as well as calls made to the Maruti Regional Sales Manager as also e-mails written to Maruti, I am unable to obtain an answer.

I hereby submit my displeasure over such unprofessional service level, which I did not really expect from Maruti. I hope this posting of my complaint on this forum will help me in escalating this issue to the concerned persons in Maruti for an early resolution.