Complaint Rating:

I received a free cruise vacation package from my timeshare company from the company Spirit Incentives. I submitted all of the information as per Spirit Incentives request. This included the $100.00 refundable deposit and dates of travel. I specifically went over the dates of travel with one of their representatives via phone call in December 2006. I submitted the dates via USPS of that same year. I waited for a period of time then I called to make sure they received my info. They told me they didn't, so I re-sent the copy of the dates via USPS certified mail (the green form) in 2007. It is now close to the travel dates and I decided to call because I had not heard from them. Well, they informed me they didn't received the 2nd copy of the dates (that I sent Certified Mail) and that they are not going to honor my vacation because I didn't have a return receipt with a signature saying that they received it. I have my copy of the certified receipt with the date I sent it. Not only are they calling me a liar but the USPS a liar as well. I was looking forward to this vacation as I was bringing a friend along for her birthday and much needed rest. I would not suggest doing business with them. They do not honor their agreements.