Complaint Rating:

Company information:
New Way Movers
18630 Ne 18th ave
Miami, Florida
United States
Phone: 866-562-2051; 773-290-8019
newwaymovingservices.com

This is a horrible moving company!! DO NOT USE THEM EVER!! Their website seems to be legit, and their service is great, borderline stalking, AT FIRST. Very attentive and caring, and constantly calling to follow up. AFTER I gave them my deposit and it was time to move, that's when the NIGHTMARE began. My movers didn't show up on the CONFIRMED move date. I had to fly out that night and turn in my keys to my leasing office that day. So, when I tried calling Rachel at New Way Movers, she told me she didn't know what was going on. She also told me not to worry and that she will have a different mover/driver take care of my things before I have to fly out that night. But she never called me back. I tried calling her several more times and even emailed her. I then received a phone call from the original driver, informing me that he will be at my place the NEXT DAY. I explained to him that I had to turn my keys in and fly out that night, he replied by telling me, 'well you better call your leasing office then.' I then had no choice but to ask a friend to be present while the movers arrive at my place the next day. And because I wasn't able to be there while they moved my things, they ended up charging me $2200! The original quote was $1480. I tried calling Rachel the following Monday, she finally answered and told me that she's busy and that she is only a salesperson. 'I can't help you with your problem, you need to call the movers, White Flower Van Lines.' I was in shock, I thought that she WAS the mover. She certainly took my money like she was my mover. I didn't accept her response and she HUNG UP on me. Long story short, it's been a month, and I still don't have my things. I've talked to Rachel, Slava, Shelley, Sarah, Natalie, Jeff and finally had to call Israel. I've probably called each person numerous times and am now waiting for a call from ANYONE to let me know where my things are. My next call may be the police. I've already notified the Better Business Bureau. OH - and this is their catch phrase 'IT'S JUST AN ESTIMATE.' By the way, part of the charge was for 26 rolls of tape! That's amazing because I've moved several times before, and I've used an average of 5-6 rolls of tape. Keep in mind, I lived in a small 1 bedroom apt with minimal things. Yeah...26 rolls of tape. Nice.