In late December 2009, I bought a Net 10 Motorola phone from their website. It has a 1 year warranty, and for a new replacement. In early May 2010 I started having problems with it locking up 5 or 6 times and I could make no calls until I removed the battery. Two weeks ago it stopped working altogether and it would not charge. Nothing worked and it is dead now. The call center could not help me and we tried to get it working for over an hour. Next was for me to get to a supervisor, but I literally had to force the issue. I finally got "Vernette". who said she was the supervisor. After going thru all the routines to get it to work again, and being grilled with questions and a negative attitude for over an hour, she arranged to have a "new" replacement phone sent to me. (I confirmed NEW with her) A few days later, the box arrived and the phone was unwrapped, unrotected and laying loose in the box. The phone was apart, with the back, battery and phone loose in the box. There was no SIM card. I have pictures. When shaken, the box sounded like rattling pebbles in it. And it was not a new phone, but a refurbished phone as well.
I wrote a letter to their Customer Service over 2 weeks ago and sent 8x10 photos of the box as it arrived. To date, no one has contacted nor called me. I gave them all our phone numbers. In addition, I had 3550 minutes on the phone, but the Supervisor would not confirm that I would get these minutes applied to my new phone. At this time, I've been lied to; provided with a used and damaged replacement phone; lost minutes that I have paid for and they are not responding to my request for support. I cannot trust contacting them by phone and they ignore my letters. Net10 does not care about their customers and their customer care stinks to high heaven! My next steps are BBB and Attorney General complaints.
Net 10 complaint
9700 N.W. 112th Ave
Miami, FL 33178