Complaint Rating:

Company information:
NeoPets
PO Box10263
Glendale, California
United States
Phone: 818-551-4338
www.neopets.com

After playing neopets for just over 3 years and having just paid another $69.00 for another year of Premium, my account was frozen for allegedly cheating. I contacted Neopets on their standard frozen form and filled out all the information. I was sure someone had made a mistake. I got an automated response. I replied to this response assuring them I had not cheated and surely would not do something so stupid after paying another $69.00 just to have my account frozen. I am an adult not a child.

This was responded again with an automated response. I have since sent in a frozen form report everyday, only to receive the same automated responses each time. One would think that as one is paying that amount of money, one would expect some form of human contact. I have requested that they explain to me the so-called cheat that was used, but they have obviously declined to respond with an answer that isn't the standard (we can't be bothered with you, automated response).

I was told by the Premium company via telephone, that I could have my Premium account funds transferred to my new Neopets account. Yay, that will suffice until I get my account back. (I was sure I was going to get it back, after all, they had made a mistake). Then I was told, you will have to pay for another Premium account and then we will transfer the old account funds to the new one. WHAT?!!!

I am not kidding here, this is a fact. You must pay for another account. Now, I have a new account, which I have built up over the last month with the help of friends. Today I get a warning from the Neopets Staff, that my new Premium account will be frozen for abusing the trade rules. WHAT?!!! I don't have any trades up!!! Not only that, at the bottom of the warning is a message DO NOT RESPOND TO THIS NEOMAIL. Ok, so how do I refute this accusation? That's right, YOU CAN'T!!!

It amuses me, not, how this company can rave on about scamming and abusing a system, yet they themselves do the very thing they say they are trying to avoid. They scammed me out of more money for Premium and now they are going to freeze me again! So if this happens I will have to pay another amount and then have both my previous amounts transferred. This could be infinite. Good scam!!! Well, I am done.

Be warned, if you buy into Premium Neopets, be prepared to have your money/items/neopets and all your hard work STOLEN, yes, stolen by them, with absolutely no way to contact them for a human response of any substance. Then if you still want to have access to Premium, you have to pay again.