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Nature Cleanse Complaints - Refund of $ 88.00

Review all Nature Cleanse complaints

Nature Cleanse

Posted: 2009-06-02 by

Jacqueline G Wilhelm

Refund of $ 88.00

Complaint Rating:

Company information:
Pure Nutrients
5518 N Valles Dr
San Bernardino, California
United States

I want a full refund of $ 88.00, I did not open this bottle so I will be sending it back, I used Acai pure formula and got massive abdominal craps for 10 days and when I tryed to call your company I would be on hold for 20 to 21 minutes and thats cause when I pressed to cancel press 2, no one would even come on the line, I had to use my cell phone on the other hand to call again and press # 1 to reorder then after 22 minutes at least some one came on and I was still on hold on the other line, Bad customer service, Just send me back the 88.00 ASAP and let me know where to send back your product

Comments

United States

Weight Loss Products and Programs

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Nature Cleanse - SCAM

Nature Cleanse - False Advertising and unauthorized charges

Nature Cleanse - billing for 2nd product,whencancelled

Nature Cleanse - I do not want this

Nature Cleanse - Qustionable company ethics/lack of easily visible and clear conditions of trial.

Nature Cleanse - Cancellation of product

Nature Cleanse - Customer Service and Product

Comments

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Date | Rating

282 days ago by

some_guy_who_cleans_his_colon

0 Votes

We are not related to the Acai Berry Company and you did not call prior to the 15th day to cancel, there is no reason to return the product as per terms and conditions:

PLEASE NOTE:

You must cancel membership auto ship orders prior to next shipment.
Packages marked "Return To Sender" will NOT be processed or refunded

Take it, that why you ordered it.

281 days ago by

Jacqueline G Wilhelm

0 Votes

I never said you where related to Acai Berry, but It does the same thing just different name ( know your other Products out there), I did try to call on two different occasions and NO one would get on the line to talk to me, Hum maybe cause I pressed the I want to cancel botton,
I called on the 13th and 14th and I cant wait and be left on hold for an
hour cause you want to wait to see if I hang up since it was so close to the charge date. I will keep writing until I get my $88.00 back to look for further action to take

281 days ago by

some_guy_who_cleans_his_colon

0 Votes

I am very familiar with Acai Berry, It is not a colon detox. As far as calling us twice, .. after holding for 10 minutes the system will instruct you of an email addr you can cancel through. We are very busy and can not determine the hold times so we do provide you with another option. If you were unable to wait up to 10 min. you would not have heard the message. I apologise for the hold time, again you may request a refund through the claims department at claims department@purenutrientsproducts.com

281 days ago by

some_guy_who_cleans_his_colon

0 Votes

claimsdepartment@purenutrientsproducts.com

281 days ago by

some_guy_who_cleans_his_colon

0 Votes

WHY THIS IS NOT A SCAM and WHY YOU SHOULD JUST READ the TERMS AND CONDITIONS:

These terms are very clearly listed in a big grey box which is larger than the box you enter in yur credit card info. I have included pictures to verify this. Unfortunatley most people do not read it, so here they are once again:

Natural Cleanse Terms and Conditions for Free Trial-----Read them and you will understand why this is not a scam

When you order the Free Trial of Natural Cleanse your credit card will be charged only $5.95 shipping and handling.
As part of the trial period, you will receive a one month supply of Natural Cleanse and you will have 14 days from your original purchase date to decide if Natural Cleanse is right for you. If you are enjoying Natural Cleanse, then do nothing and at the end of your 14 day trial period your credit card will be charged the full price of $88.00 for your first month's supply.
If you find Natural Cleanse is not right for you, simply contact our Customer Service Department to cancel your membership within 14 days of your original order date and you will not be charged any additional fees (you will have only been charged the $5.95 for shipping and handling).
Approximately 30 days from your original purchase date and every 30 days thereafter you will be sent another one month supply of Natural Cleanse and your credit card on file will be billed $88.00 plus $5.95 shipping and handling.
Limit one trial offer per household.
You may cancel your membership at any time by simply contacting customer service. Please remember, most customers see most noticeable results by using Natural Cleanse consistently for 3 months.

You may contact our customer service department via our toll free phone number1-866-779-7568 Customer Service representatives are available Monday – Friday 8am – 5pm EST.

Please note that no refunds are given on any products that have been already shipped.

PLEASE NOTE:

You must cancel membership auto ship orders prior to next shipment.
Packages marked "Return To Sender" will NOT be processed or refunded.

267 days ago by

Jacqueline G Wilhelm

0 Votes

OK, I TYPE IN claimsdepartment@purenutrientsproduct.com and it
tell me : there are no complaints using term, I cant find the site just send me the necessary paper work to fill out to get my refund of $88.oo
back or e-mail me the Link, ... linawilh@hotmail.com, lets not make
this more commlicated

256 days ago by

cherangel04u

0 Votes

I got an email saying my credit card turned down the shipping charge but it was given to them and I was charged 5.95 and got no product! Now I am trying to correct this problem with no luck yet! Save your money and by some exlax!