Mr. Cooper reviews and complaints 1
View all 559 complaintsMr. Cooper - horrible, thieves, liars, crooks!
Me and my wife have just gotten a letter in the mail that our loan was sold to nation star mortgage. And soon as everything was done all hell broke lose on the the very next week. We get harrased with default and pink slips left in the mail for forclosure notices and we always pay on time. What the hell is going on.We call and they say disgard the letter.Huh? you tell me that I am in default and don't worry about it. Liars. My loan stays the same after I citi mortgage sold my loan to them. I never had problems with citi. Never! These people do not know what they are doing and they tried to get me to modify my loan. I told them no I am staying with the contract I have. So they add money on to my loan calling it a accessment fee I said what! Then they say they will not pay my homeowners insurance because they do not want to. I said it is in my contract that I pay it together. They refused and added the insurance on top of my mortgage and then said I was behind because I have to pay that up front! I said that is what I am paying the mortgage for. What they hell is wrong with this company.They are horendous! Its always something every month and my wife makes sure she keeps every payment cause she sends it with a money order. So they can't say she did not send it cause its in the money order with the stub. I feel for people who do not keep records they will screw you.So I am praying we get out of this loan cause they are horrible. I mean horrible! Never knew they were this bad. I knew it when they sent the modification loan. I am glad we did not do it cause they were trying to bait us in saying we can lower you loan. As soon as you sign that thing they will default you and sell your home. Cause then they will say you have not paid them and make rediculous money appear on your loan for nothing to make you pay it.And if you can't they sell your home. This is rediculous people. I hope they get what is coming to them. They are the dirties loan company I ever known and heard of.If you got a complaint board with this many people just think when someone not saying what they are doing.Never ending headaches every month it's something new! I hate! this company! HATE THEM! THIEVES AND CROOKS TAKING PEOPLE HOMES STEALING THERE HARD EARNED MONEY! GOD IS WATCHING YOU ! BELIEVE THAT WHAT DONE IN THE DARK WILL COME TO THE LIGHT!
The complaint has been investigated and resolved to the customer’s satisfaction.
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We have worked on many successful loan modification cases v. NationStar. However, it is not easy. You must challenge the validity of the debt to increase leverage on your case. You also need to file the necessary Federal and State level agency complaints to stop the foreclosure process. Battling NationStar is a tough task to handle solo...we can definitely help those in need of help. Please see our success stories at http://thefreshstartfirm.com/success-stories or call 877.297.7011 for more information.
NationStar Mortgage is the worst company anyone could have a loan with. me an my family feel on hard times and applied for a modification to only find out the modification only helped with one of the loans, regardless that we have two loans with the same company. When we decided the modification wouldn't help us we begin recieving letters about a Deed of Lieu. The Deed of Lieu would give us cash for the keys to our home, all of that was a big Lie. We started working with a representive in April of 2013 and was told a tiltle of the home need to be secured before they could preceed, every week I either called or emailed my represenative and was told a few documents needed to be sent in, with in a few days I sent in what ever was asked, hoping this would help with the process. Well it did't because they really had no intentions of helping us but instead taking our home right from under us. In the mist of working with the Deed in Lieu they allowed our house to go into foreclosure and was told by a manger of Nationstar that me nor my husband did not need to call their company any more, but yet they call us and we chose not to answer. From April to July we did all that was aked an on July 16th our house went in forclose. This company deceives people, lies and has no intention of helping them . Best advise stay clear of Nationstar Mortgage.