I would like to share my bad experience with "My maid station" in regards to their irresponsible maid and their service attitude.
We got a maid from them with the payment of the agent fees $388 and loan amount of $1700 on dated 13.09.11. During the interview time we have specific asked for a maid who can take care of our 3 children and Chris the staff, was the one who recommended one of their maid to us by the name of Htet Htet Win.
With the trust from the agency I and my wife happily took her. After working with us for a few days, we noticed that she keep using her handphone whenever to her likes and demand.I have no choice and after discussed with my wife, we both end up decided to bring her back to agency and ask them to help to talk to her. We even asked her politely if she is willing to continue to work with us as we do not want waste her time and to hold back a person who is not keen to work at all. She still persisted that she wanted to work with us, as such we agreed and bring her back again.
On 09.10.11 when my wife was out to pick my younger son back from school, she was shocked that our maid had left the house leaving my 18 months old baby sleeping in the room. She immediately contacted the agency and seek help and later in the evening she went to police station to lodge a police report. She was totally lost and mentally stress with such incident happened, who is going to hold the responsibilty if something happen to my baby.
The next day 10.10.11 we receive no call from the agency at all and we end up need to call them and check the status, Chris the one who we get to know she was a manager in charge keep saying that they are trying to reach and get in touch to my run away maid. We have no choice and need to trust their capability we waited for whole day end up no answer from them.
On 11.10.11, I have no choice but to take urgent leave and went down to the agency to check personally. I was there but couldn't get an reply from them and at choice i demand a full refund. Chris the manager with no interest to settle the issue but only giving a statement that, " There is no such thing, you mean you can chose a maid and after that you don't want her and ask for refund ".
I have no choice again and i have to call MOM and seek for help, the MOM officers who was very helpful and given me the AEAS contact no. to call in regards of any monetary issue to assist us. When i returned to the agency office after spoken to AEAS officers, to my surprised Chris claimed that the missing maid was found and they are at MOM with her Boss. At this stage, to be honest i have totally lost my trust on them. Immediately Chris took out a form and advised my wife to sign on it, when we asked further, she claimed that the form was for cancellation of work permit without any further explanation. When we asked about full refund, she just ignored us again and said she have to refer to her senior.
We then proceed to AEAS to file a report in regards to the monetary issue. Again to our surprised the Officers Sara was asking us whether did we sign the cancellation work permit, if yes whenever our pavement fees will be forfeited with no case at all. We at this stage was very disappointed on how "MY MAID STATION " work as with not professional at all. We decided to allow AEAS to discuss and re-solve our issue.
With the helps from AEAS, the Agency only agreed to refund back the amount of $1251 as follow by charging us the maid food and laundry from the day she was found $90 ( 9th to 19th of OCT ).
How about from 9th to 19th we have to bear with no helper and i need to take urgent leave and also with my wife with mental stress that can't sleep well over the past few nights ?
There wasn't any call from agency even after the maid has been found, not a single apology at all from the management. I am still puzzled in regards to the $388 fees paid for, we trust them as a agency but end up we have to lose our hard earn money that not refundable. I will agreed if we are the one who are fussy or return their maid with no valid reason, but she ran away without our aknowledge and left my 18 months old baby by himself and anything can happen even within the few minutes.
Very disappointed customer