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Around Feb 11, 2010 I received a sales letter to my email inbox about how to increase our income and get financial freedom. They also offer a discout price from $49 to only $10, so i got interested to join in. Then i join and pay for $10 via credit card.
There is no problem in accessing my member area. But i got surprised after calling my credit card issuer telling me that the charge is not $10, but $49 actually. I try to learn more what is going wrong here. Then i login to my member area and found that i need to fill & send a rebate form to get my rebate (~$39). It said that i have to send the form within the first 30 days since i paid. I never get this information (or i miss it?) on the sales letter.
On March 1, 2010 i send the form back to them. Then the response like this:
"Please call [protected] so we can help you. Our hours of operation are 9 am to 6 pm mountain standard time. Thank you"
About 2-3 days later, i contact them and received by someone with name: Andrea.
Since i have bad english and can not commnicate well, then i ask her how if i send my question via email. She aggree and we hang up the phone. Then i send to their email address:
Greg Wilber asking my rebate form to be processed and telling them i have contact them by phone.
No one responsed.
On March 11 i re-send the email. Still, no response!
On March 12 again i re-send the email. No any reponse!
On March 16 for the third times. NO any SINGLE response!
I think MSI Course is a SCAM and need to be investigated!
They are scamming payment:
1. They said they give a full refund with no question asked, but after i'm asking for a refund, they said (on the member area, not on the sales page) that i need to prove that i can not making money with their system.
2. They said they give a promotional price and appearing $10 on the shopping cart, but my credit card was charged of $49. Once again, the information about how to get rebate is on the member area, not on the sales page, which is i have to fill out and send a rebate form to them.
3. Even i sent the rebate form already, still they asking me to contact them by phone, which is there is no term described regarding that i should contact them if i want my rebate to be processed on their term on member area. Even i don't contact them, they should give my rebate back!
4. I follow them and give them a call, and since we can not communicate well, then we agree to continue communicate via email. I email them 3 times, NO ANY RESPONSE!
MSI Course is a scam. I just want my rebate to be processed and get back my $39. I don't have any idea why the doing this dirty business, offering people to join in with cheap price of $10, but actually charge them for $49!
Hope my complaint can be processed and get response asap. Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
A similar thing happened to me.
In order for me to get the "rebate" I had to harass MSI for months for them to send it to me. It took so long that by the time it arrived, I had already left the country for a year. When I returned to find the Mastercard in my mailbox, it turns out that it already expired. I'm still resentful towards MSI for this. I bought the laptop at Newegg instead of Amazon because of the 100 dollar rebate. It comes across like their business model is to promote the rebate, but make it so annoying to receive it that most customers will give up trying.
I recommend the laptop, but I don't trust MSI as a company anymore because of how they shortchanged me. If I could get the same computer specs in another brand, that's who I will buy from in the future.