I too was surprised to see the charges on my account. But the first time I called my call was answered quickly. I spoke to a lovely lady by the name of Gennia and she cancelled my order and was very helpful. I don't know what my future statements will hold but I did get very good customer service. Linda from Texas
Hello i live in England and they did the same to me even though i had a cancellation number. They are still taking my money even though i cancelled it last October.