I too was surprised to see the charges on my account. But the first time I called my call was answered quickly. I spoke to a lovely lady by the name of Gennia and she cancelled my order and was very helpful. I don't know what my future statements will hold but I did get very good customer service. Linda from Texas
Hello i live in England and they did the same to me even though i had a cancellation number. They are still taking my money even though i cancelled it last October.
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com
Date
394 days ago by Linda Pankau 
234 days ago by 
