I have purchased two shearling coats from Mill Valley. I purchased both the coats, on sale, at a wonderful price. One is relatively new, and one I've had for years-and it looks as good as it did when I bought it! I've worn the coat in the snow and rain, and had it professionlly cleaned twice. I'm getting ready to purchase a fur coat, and can't wait to receive it! I have absolutely nothing negative to say about Mill Valley. In fact, I would never have expected to own such beautiful, well made shearlings at the price I paid. I was just in Jackson Hole and made sure that I stopped in and let them know how happy I've been with my coats!
I purchased 4 shearling coats from Mill Valley! I am very happy and satified with their product, and recommend this store to everyone who asks. They have the BEST sale prices I have seen!
First, if you are looking for a shearing coat or other product, you need to know that this the "Wal-Mart" of shearling and sheepskin. You won't find $800 coats for $400, you'll find $400 coats for $400.
I received one as a gift. Had that not been the case, I would have returned it outright. The goods are substandard - like Chinese shearling. Believe me - buy one and you'll know immediately what I'm talking about. The shearling is coarse and rough to the touch. The "flesh" side - that is the leather side of the skin - is stiff and, in some areas, mottled and poorly tanned. All in all, a Wal-Mart type of product. If you want a nice shearling coat, you'll have to shop at one of the mainstream, reputable firms.
In addition, they shipped the wrong size - mind you, the correct size had been ordered. We sent it back at our expense. They replaced it with the correct size...and charged the purchaser another $40 shipping charge. When we complained, the never responded. By "never responded", I mean they never responded - despite phone calls, letters, emails, etc.
So, draw your own conclusions but our experience is this: Poor quality, unresponsive service, and double shipping charges.
Date
381 days ago by Susanne 
16 days ago by 
