Dear Sir / Madam,
Insurance policy number : BA60100077623.
Company : Mayban Life Assurance Berhad.
I was having the insurance policy since 14/03/2008. Every month the payment for this insurance will be deduct from my saving acc, ACC NUM : 114209574175. After few months, if I not mistaken in October or November, I received a reminder letter that stated my acc is insufficient amount. I went personally to Desa Sri Hartamas Maybank Branch and spoken to Miss Shamini and inform that the current saving ACC NUM : 114209574175 is no more in use. I gave Miss Shamini my new ACC NUM : 114721035606 and inform that make sure for the next payment onwards to deduct from the new acc which I stated above. After few months, if I not mistaken in January or February, I received another letter stated my acc was not insufficient amount, in that my insurance was no more active. I went back to meet Miss Shamini, Miss Shamini told me that she alredy send the document but the company didn’t process the document due to lankness in their side, because of that in order to activate back the insurance policy they request me to pay the 3 month pending money. I call to the cust care depart and spoken to so many people and I have tell them the issued, I also to them maybe I can’t pay the 3 months money in 1 payment but I cant pay extra RM 100.00 for 3 months. They refuse the suggestions and instruct me to pay 1 payment in order to active back the insurance.
In this case I was so upset with the service, I alredy told them mistake is not done in my side… In this case I have told them to pay back whatever amount which I pay before this ( the answer they given to me, well get back to me once the management approved ). I hv already waited 4 months, no answer from them.