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Maxline / Eagnas does not abide by their advertising. They did not send stringing clamp, overgrip roll, poly strings with the package deal when I ordered a stringing machine. When I called about these products was told they were on backorder and the would call or e-mail. Three months went by until I called to get an update. Was told the same thing again and waited. Two months later I asked for a refund and was rudely responded by the Victor. It seems he lacks profesionalism when dealing with customers and running a buisness. Do not deal with this company and pay a little more to get better service and a better product. They are not worth the aggrevation and frustration. Do your research and look them up! I did and it was a little to late. Dont buy from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does anyone know whether Eagnas products sold in Australia belongs to the same company you mentioned here? I have a faulty control board with my Plus 8000 that I bought from CalibreAustralia with a year of purchase and the issue becomes more frequently after one year. Calibre Australia tried to help me to contact a lady by the name of Karen (in Taiwan or China, I am not too sure) and she replied after a couple of months of reporting and numerous emails, that she will get the fatory to send me the replacement board. But after almost 2 months I have not received the replacement nor heard from her. I followed up with many emails to only find no replies!
If anyone know the contact details of this person in Eagnas called Karen, would appreciate if you could provide her contact details.
Thank you!
I have to agree that they are very bad with customer service. They never learn and are very bad with customer service. Here is my experience.
http://www.youtube.com/watch?v=RLUIvbEpS4o
If you are looking for a way to contact Victor Chu directly, you may be able to use this number. [protected]
He answers this one frequently but don't expect any better customer service! He might even post partial bits and pieces of your online communication on his bad.html website!
I also have his address if anyone in the area needs to visit him personally.