Complaint Rating:

Recently, four persons sent a total amount of 8, 500 pounds inclusive of the transfer fee to Mr Lawrence Robert Powell who is one of my CEO´s with my company which is Capital Investment Project Management Ltd in London. There were 4 transactions sent by the following people from a Western Union agent in 16 Albany Parade, Brentford, Middlesex. Since then all but one of the transactions has been successfully collected by Mr Lawrence Powell. The details of the individual transactions are as follows:

Mr Martin Smith MCN 9981771303 paid.
Mr Sam Severa MCN 8304632953 paid.
Mr Jeffery James Dean MCN 4302741210 paid.
Mr Harold Barnard MCN 5992060026 blocked by Western Union in England due to complications caused by Western Union in Madrid, Spain.

I flew in the day after sending the money to Mr Lawrence Robert Powell who happens to be my company CEO and have wasted much valuable time, effort and money trying to resolve the final transaction. I am Mr Jeffery James Dean, Director of Capital Investment Project Management Ltd in London and am shocked, bewildered and flabbergasted by the way the whole situation has been handled by Western Union who spoke to Mr Harold Barnard, a retired 89 year old Management Consultant, as though he were a criminal or terrorist. He has been so traumatized and distressed by the experience that when I spoke to him on the telephone he said he was feeling suicidal. I am utterly outraged that this treatment of Mr Barnard by Western Union in London was the result of his inquiry as to why the final transaction had not been successful. I am and have been a loyal member of Western Union and have done thousands of transactions through Western Union for over a decade. This may be verified by records and my loyalty card at Western Union. The number of my card is: 814 012 053. In view of what I have said above, I expect a written apology for the atrocious treatment of Mr Harold Barnard by Western Union staff in London. This fiasco has all been caused by the staff of Western Union in Spain who have been at best unhelpful and at worst highly offensive for reasons which I cannot fathom as they are supposed to be conducting business for Western Union in a professional manner.

As I am here on business, my ID can be seen by Western Union in Spain and I ask you to unblock and release the final transaction immediately so that I may continue with my business affairs unhindered. For your records, my British passport number is: 540480840. Can I also point out that Western Union´s website states the business is conducted in a speedy and efficient manner which is why I chose this service for the transactions and it also clearly says that there is no limit to the amount of cash that can be transferred. Experience has taught me that this information is incorrect and I suggest that you update your misleading website to prevent your publicity image from being any further damaged.

Being on business in Spain, my Tmobile mobile (07931629816) doesn't work and have an alternative spanish mobile number which I can be reached on. This number is: 0034697609838. Please can you contact me on receipt of this message.
Thanking you in advance.

Yours Sincerely,
Mr Jeffery James Dean.