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M6.net Complaints - Be aware of dealing with this hosting company!

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M6.net

Posted: 2007-09-21 by Frank Szendzielarz [send email]
Be aware of dealing with this hosting company!
Complaint Rating:  100 % with 2 votes
M6.net (www.m6.net) hosting services – based in Australia, advertised as targeting USA. I applied for ‘instant activation’ of hosting with M6.net and completed the required online card transaction. No email was sent back to me and I have no hosting. Emails to sales and billing email addresses requesting refund have not yielded responses. I will be contacting payment card company/bank to try and force a reversal of the transaction.

I now also realize that the payment system was their own and not through a third party secure payment system. This means they probably hold my card details and I will have to block my card.
Comments United States Hosting & Web Design
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Comments

424 days ago by Andrew [send email]
I wish I read your comment before registering with you. Same thing happened to me. No emails, no one answer the phone.
424 days ago by Andrew [send email]
correction "before registering with them"
422 days ago by Dissatisfied Customer [send email]
M6 - My worst experience ever!

I was attracted to M6 by their offer of instant activation, 24/7 support, and reasonably priced hosting packages. I decided to sign up and went through their “order process”. You will later discover the order process is for their billing purposes only! There was no customer registration of any kind; no instant account activation! The only information you receive back is an invoice amount, the amount charged, and authorization number. I waited most of the day hoping that I was going to receive an email with details for my account activation. The next day I noticed my credit card company was billed, but I still hadn’t gotten any account details to begin using their service. For 5 days I sent email to Sales, Billing, Support and Management. I received no response to my emails. On two occasions I even called their local Customer Support phone number. All you get is a recording to leave your customer id number, message and phone number and a representative will contact you. How can I leave a customer id number, I’ve never received one. It didn’t matter; I never did receive a phone call back. I decided to check out M6 with the Better Business Bureau. As it turns out they have an “unsatisfactory record” with the BBB due to unanswered complaints. So, it was 3 strikes and you’re out... I did not 1) get instant activation 2) I did not receive any 24/7 support 3) and it’s not reasonably priced if they bill you and offer no service. I filed a “disputed item” claim with my credit card company and filed a complaint with the Better Business Bureau!
398 days ago by Tom George [send email]
I really really wish I saw this post before going with m6. Registered a new account and gets email from m6 after 1 day! Did not even bother to setup account. Tried for a refund and no emails are returned. Nobody returns phone calls (did you notice the phone tone? Sounded like last century's phone).

We should notify hosting directories about this company.
336 days ago by Richard Culbertson [send email]
I bought a reseller package... Have I got tales of woe.....

EVERY DAMNED ONE OF MY RESALES HAS UP AND LEFT FOR SERVER PROBLEMS.

Either too long to setup, sever is a NO-SHOW. Server misconfigured... Server missing components.

2 months ago the server died, they told me 2-3 weeks to be back up...

I no longer market resale account from my account, I don't want to be an anyones HITLIST.

I will say after I moved to a newer server they have been somewhat bettter but not as good ans a couple of the UNIX based hosting compnies I have been with.
241 days ago by Frank [send email]
I had the same bad experience. The account never worked, I canceled within the 30 day alloted period. I have asked for a refund multiple times and no response.
236 days ago by David [send email]
Poor, poor service. Servers would die and they would have no backup. I wouldn't be notified of any issue until one of my resales would call. I am now on softsyshosting.com, and they have outperformed all my expectations. I recommend them highly to anyone wanting to host.
146 days ago by Trung [send email]
Like other folks here, I wish I had done my due diligence before signing up with M6.Net. I, too, was attracted by the discounted prices and "instant activation". But, no sooner than I submitted my credit card information for payment I realized that there was no instant activation---just constant aggravation!

I waited forever for the activation email. I placed many phone calls to the company and the same person always answered asking me to be patient while he "escalates" the calls. Meanwhile, the automated support system keeps sending me the messages that my request for activation will be closed since it did not receive my responses. WTF!

I finally called again to cancel the account after 3 days, and that was more than 3 months ago. And I am still trying to get my money back. They insist that the money has been refunded in full, but for some reason my bank has refused their refund [to my account]...which my bank tells me that there has not been any attempt from m6.net or anyone trying to refund the amount that I had paid for.

In summary, stay away from this company and any other companies like it. Do your due diligence...and if it sounds too good to be true (yeah, instant activation, etc.) it probably is.
144 days ago by Charan [send email]
Wish I had read this board before!!!
143 days ago by Amit [send email]
Fraud and Worst Hosting company m6.net ...Beware
I purchased the hosting from m6.net but they charged my credit card and not providing anything.So Beware from taking hosting from www.m6.net they are a fraud company.Even they dont pick any phone in their website nor respond to any email. thanks
116 days ago by Jak [send email]
The absolute worst hosting company in the world. I 've been there 8 months too long. Worked OK for a short while after a very difficult start up. First the mySLQ database vanished. Two weeks of emails could not put that database together again.
Then the entire site just vanished.
No support. No site. No Help. Run from these guys. Run.

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