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Logo Design by Infinity Complaints & Reviews - Terrible company |
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Logo Design by Infinity |
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Terrible company
Complaint Rating: 
Company information:
Logo Design by Infinity
United States
infinitylogodesign.com
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This company advertises 100 % satisfaction guarantee. Not true, once they submit images of logo your stuck. Even after 10-15 revisions you can not come to an agreement, you get no refund. And hope the account manager does not leave the company. If that happens its your responsibility to get another agent and keep open the lines of communication. Also be careful, they pressure you into the higher priced service in which you truely get nothing. Other companies offer letter head design, business card, and black and white images for the same price I paid for a logo design. Final turn around is over three weeks for final CD copy of final drawings. Getting to a decission maker is near impossible with this company. Do yourself a favor take your business somewhere else.
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 United States |
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| I completely agree! Unfortunately I was unlucky to agree to them delivering both a website and a logo before I realized how horrible they were. When I received the first log concepts, which were obviously computer generated by a program, I had no chance of complaining. I tried calling customer service, where I always got the answering machine, I tried mailing them, but the address didn't work, I tried getting in touch with my account manager who didn't answer; it was like the company did not exist! This is a complete fraud, and I would ever ever advice anyone to have anything to do with them! |
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I agree. My company is in a position where we were quite swamped with work and needed to outsource a logo design for one of our clients. We recevied a referral from an associate regarding this company and decided to go with them. Big mistake.
They guarantee a 2-3 day turn around. We ordered over four days ago, never once heard from our so called 'account manager' and was initially told that we could log into a control panel to upload details pertaining to the design as well as any concept ideas that we have. There was no control panel.
I engaged the company through their online chat, and was told to email my Account Manager and was given the email address. That email bounced. I got on their chat on their website and was told to resend the email to that person, and was given their email address. It also bounced.
My client whom I promised to have the logo ready for is not impressed. Neither am I. I will NEVER use this company again. I paid for a service I have not received and no one seems to know what is going on over there and furthermore, I always get an answer machine.
24x7 Available Support is B.S. |
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This company is a huge scam. First of all, they did not even follow the guidance for the design that was provided and in return sent some unprofessional animated designs that I did not ask for. When I requested a revision I was given a fake email address and continued to receive delivery failures...see below -
*******
Delivery to the following recipient failed permanently:
msanders@infinitylogodesign.com
Technical details of permanent failure:
The recipient server did not accept our requests to connect. Learn more at http://mail.google.com/support/bin/answer.py?answer=7720
[mail.infinitylogodesign.com. (5): Connection timed out]
********
When I called (which by the way they just answer the phone by saying hello no company name) to discuss the delivery failures I was told it was an accident. Then I requested a refund that was promised in 48 hours that I have still not received 4 weeks later. If you decide to still do business with this company, don't say you have not been warned!!
I too continued to get the answering machine when calling several times. |
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| They prepared the initial concepts for me and they were not even close to what I wanted. I requested a full refund under their 100% money back guarantee and 100% satisfaction guarantee. It has been a month and I have not seen my money back despite six calls to them. They are simply unwilling to refund my credit card or incompetent in the sense that it is taking so long. I would steer away from this company. |
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01/12/11
this company sucks so far. I orderd 4 days ago what I thought was a 12hr turn around package according to their site and package "benefits". like I said, its been 4 days and still not one set of samples. I am on a chat with one rep for the second time in the last 2 days asking about my order.
Im going to request a refund. I doubt I will get it.
01/12/11 |
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| Infinity Logo Design is a 100% scam. DO NOT USE THEM. I have tried numerous times to get my money back to no resolve. you cannot launch a BBB claim against them because they have no US address. Some places claim Port Chester, NY, the BBB thinks they are in Texas. You cannot obtain information on their 866 phone number. They are EXTREMELY SHADY. Tried to get money back through their "Designpay.com" site which is also a scam and also does not contain their address. The names of the employees are all aliases Bob Taylor, Mike Sanders, Steve Johnson - it's 100% built for scamming people out of money. DO NOT USE INFINITY LOGO DESIGN. Absolute horrendous results. |
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| I had a terrific experience with this company. In fact, I was amazed that an online service like this was even possible. Logo design work requires very personal interaction and the highest level of communications. They asked excellent questions, and I submitted detailed, comprehensive responses. They gave me everything I asked for, and made it easy to hone my general ideas into a very effective, attractive logo. I suspect that the unhappy folks on this blog are all very poor communicators, and are blaming their own shortcomings on others. I believe someone here mentioned 15 revisions... REALLY?! And you blame them? If you aren't getting what you want after 3 revisions with this company, you have some very poor communication skills, or possibly know nothing about commercial art and advertising. Do your homework, then try contracting an inexpensive service like this one. If you are lazy and/or incompetent, then be prepared to pay someone to school you. |
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