Complaint Rating:

Company information:
kaplan university
Boca Raton, Florida
United States
kaplan.edu

Company uses bait and switch and media hype to lure in new users.Can't bill the VA properly.[min 6 credit hours for half time] Representatives use vulgar and demeaning commentary when they can't get thier way.

Tech support :-) Gott to love them. They have no working knowledge of computer networks, nor how they work.They can't diagnose/fix thier own systems and any comments to fix thier side of the mix gets you nowhere. They continually blame the consumers equipment, even when it is functioning PERFECTLY.

The problem is server side after the switch from comcast level 3 line to att/qwest VPN dsl [apparently, other colleges have a level 3 pipe...] connection.

The reps wont answer emails until you call them first and spend an hour on the phone with them.They swear they will bend over backwards to fix your isses that never get solved.Then they make slanderous commentary torwards you and hide behind 'professional ettiquet'. If I have to tell someone three times to get something done, I'm already walking to thier supervisor's office.


I asked, even demanded to disenroll and have yet to be dienrolled.This was a week ago.As it stands I am suing for slander, if not VA payments for this year plus other funding mistakes as well. If you are a tusdent I STRONGLY SUGGEST you find another university like ITT TEch or U of P or Capella to attend.