Complaint Rating:

Company information:
United States
jaguarluxury.com

I have been wearing and installing weaves for 15 years. I normally purchase my hair from a company called Muze hair out in CA. They sell 100% human hair for $60 an ounce. I was looking for something a little cheaper and found Jaguar Luxury. They have video's, picture's and more lies on their site about how they only sell 100% Remy Human Hair. They shipped the hair really quickly maybe because they are located in Philly and I am in MD. When the hair arrived, it was in a pretty purple silk bag along with some other items in the box. They sent me 2 ugly dark purple and one red lip gloss and 3 bottles of dried, clumpy nail polish. When I pulled the hair out of the bag, they were packaged just like Beauty Supply Store Hair. I began reading the back of the package and it clearly states "made in china". With this I opened the package and the smell hit me, ladies who have used 100% REAL HAIR know what smell to look for, but this smell was of cheap, $10 weave from the corner store. Even feeling the hair made me upset, it was dry, brittle and had all types of fillers meaning, string, plastic strands and other things that didnt look like hair. After pulling them out, I installed the hair anyway. For the first day it was ok, but the next day i was so embarressed when my husband asked me for a brush so he could brush the rats nest in the back of my head because he could not stand to look at it any more. After 3 days that weave came out and I began to write and call Jaguar Luxury only for them to tell me that they have hundres of happy customers and cannot help me. I did contact the BBB and filed a complaint with them. PLEASE LADIES save your money and DO NOT PURCHASE hair from Jaguar Luxury. YOU WILL BE MAD, ANGRY and UPSET! Take it from me!