Complaint Rating:

Company information:
J. C. Penney Company
Century III Mall
West Mifflin, Pennsylvania
United States
www.jcp.com

Agreed to purchase bedroom furniture from J.C. Penney (somewhat hesitantly), agreed on a date for delivery. We did our part to prepare the room. We were given a window of 4 hours (all of which was during the work day which required someone to take off). The bottom line is that George Moving and Storage (contractor) called 4 1/2 hours later to say they were ready to deliver the furniture (in the dark and in the rain) at 9:40 pm on a Friday which we refused. The moving company closed at 5:00 pm and J.C. Penney customer service closed at 7:00 pm. So, Saturday we awaited J.C.Penney to take action for us to get our furniture and nothing happened the entire day. Monday the moving company was closed. Tuesday J.C.Penney customer service said we would receive our furniture on Tuesday. We wanted to be compensated for our loss of wages for the day and the only offer was $125.00 off of $3, 025.00. At first they did not want to offer me anything until the furniture was set up in my home which I would not allow. Because, if the answer was no, I wasn't accepting the furniture, which I didn't. I cancelled the order. The customer service rep seemed surprised. But, you know what I am tired of J.C. Penney treating the customer like crap. I'll take my business and go elsewhere. Don't say you were warned. Don't buy furniture from them if at all possible! I wished I would have seen this site before I even thought about purchasing it.