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iKitchen.com Complaints - NO customer service!

Review all iKitchen.com complaints

iKitchen.com

Posted: 2008-01-18 by See [send email]
NO customer service!
Complaint Rating:  100 % with 6 votes
Company information:
iKitchen.com
Ohio
United States
www.ikitchen.com

We ordered a Panasonic Vortex Shaver (refurbished) which arrived a little later than when it was promised--no big deal. Unfortunately, after completely charging the shaver, it would never hold a charge longer than one shave. We contacted the company by email, as requested, and asked for an RMA and call tag. We have received NO response. Luckily we obtained the product by credit card and will be disputing the charge through the CC company. However, I caution ANYONE from buying from this company, as they have no way to contact them other than email. And they just ignore you...
Comments United States Consumer Electronics
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Comments

177 days ago by Oliver Mcmahon [send email]
I also order from them 22 days ago. I have no indication that my item has been sent. No useful communication from iKitchen.com whatsoever. All I've received in response to querries is form email.
Avoid this seller!
175 days ago by Theresa [send email]
Do NOT ORDER anything from I-Kitchen. On 1/7/08 I ordered a kitchen scale from them and as of today 1/26/08 I have still not recieved my item. I have sent 2 seperate e-mails to the company since there is no telephone support, only to receive back an automated reply without any particulars.
Save yourself the aggrevation and order elsewhere......
171 days ago by Sheila Robinson [send email]
Please I have read all these complaints on your company. If I had known this I wouldn't have placed an order with this company. I need some response on my tracking number immediately or I will let my lawyer take care of this for me, hopfully it doesn't go that for. Convienttly you have no customer service phone number. Please email me my tracking number.
Thank you
Sheila Robinson
01/30/08 order number kitchenhome61329
89 days ago by Jerome [send email]
I am convinced that ikitchens.com is a criminal enterprise. I managed to speak with someone [who said her name was Elvia] who said that my March 18 order was going to be shipped on the day that I called (April18) and to check with FedEx. But the order was never shipped and I do not expect to ever see the order or a refund. This was purchased through AMEX so I will get my money back eventually. In the meantime I am preparing a formal complaint to the New York State Attorney General's office. No doubt I will be yet another in a long line of scammed individuals. Now my calls are not answered at all .. the phone rings and rings and then cuts off.
BEWARE -- DO NOT ATTEMPT TO DO BUSINESS WITH THIS PHONY COMPANY.
63 days ago by Carol Orrell [send email]
I wish I would have had the foresight to read these comments before ordering from iKitchen. I ordered two items from them 5/2 and have not received them even though they charged my debit account of 5/5. They sent me order confirmation and by the "looks" of their site, you should be able to track your package and order status. However, all you get is the "opportunity" to e-mail the company and ask about your order. I received an e-mail from "Elvia" telling me the order was backordered 7-10 days. Thanks for letting me know 13 days later, and then only in response to my inquiry. The site also states their "phone system" is not working presently. They offered me a 10% discount to order something else for my trouble. Yeah, something else I'd never see. I am contacting my bank and referencing this site. I will say as well "DO NOT ORDER FROM THIS COMPANY!" no matter how good their sale may seem.
Stick to Amazon.
57 days ago by Linda [send email]
I am having the same problem as everyone else this company is a complete fraud!!!. how i found out about this company is through yahoo shopping after not having the product I needed yahoo shopping provided a link of other sites that may have it, so I ordered it without googling the company first. I felt that since yahoo shopping recommended them i was okay, BUT BOY WAS I WRONG. After emailing requesting information about my order and receiving no resoponse, I google their name and low and behold I knew I had been had. Please do not order from this company. I contacted yahoo and told them what happened and now I seem to be getting some results!!!never ever shop from this site. always google a company before buying from them!

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