Complaint Rating:

Company information:
Hughes Net
United States
Phone: 218-464-3212
www.hughesnet.com

I live out in the country a little ways so I thought my only option was satellite internet... so I bit the bullet and called hughes net. WHAT A MISTAKE!! When they came out... the technician was rude (didn't take his shoes off or cover them up in my house)... they contract out the installation work... AGLS technologies... wouldn't use them again either! The tech conned my into purchasing a 125 dollar "pole" because it would get better reception than putting the satellite on the roof... I wrote the check directly to the worker... which was probably a mistake. The tech didn't even stick around to make sure the internet would work. And it didn't. The signal strength was always "good"... but tech support (after 4 hours of calls talking to people I can barely understand) said... you have a bad signal... and I could see the signal and they were flat-out lying to me. The signal was fine.

So... they sent the technician back out about two weeks later... he checked all connections and what not and said the signal strength was never below operable... but after a couple hours couldn't figure out what the problem was. Then decided to say the problem was with the modem. Fine. Here's where it gets good.

The modem was a brand new supposedly great model. The company (AGLS)... would not allow him to try a new modem... they would only give refurbished ones for repairs (keep in mind I never had a working internet... so how can this be a "repair")... and because this was a new system they couldn't tell me when they would get one back or how long to fix it... nothing. No information. And, once again, the tech left me with no internet and no answers.

So... i called the next day and canceled within my 30 grace period. They made me detach the satellite (no clue how to do it... my neighbor ended up doing it for me)... and send it back and pay for shipping... plus they charged me almost 400 until the equipment came back... then they said they could only refund half of that... and what I don't understand is why I can't get all of my money back what I NEVER HAD WORKING SERVICE...and by no fault of my own! So...now it's a month later... i haven't seen any refunds yet... have had to call many times to get someone to tell me "you'll get a refund..."... haven't seen it yet... AGLS technologies is having troubles returning my calls (avoiding me)... and now I'm stuck with this ridiculous satellite on this ridiculous pole in my yard that I just want to take and smash through the window of this company!

Bottom line... Please please please don't waste your time, money, or sanity patronizing Hughes Net company. Turns out Qwest was available faster and more conveniently and cheaper at my place... check all your other options first... ALL of them! HUGHES NET SUCKS.