Complaint Rating:

When we first moved to an extremely remote area of Northern Arizona Hughes Net was about the only choice we had for internet service, even dial-up was not there! It took us almost a month of calls and complaints to finally get someone there to install (oh and we had to put in our own pole as the tech refused that made us wait an additional 2 weeks).
Then this year we moved to Eastern New Mexico. When I called to tell them I couldn't really understand the person, as he was NOT AMERICAN, but he did tell me it would take 3-5 days for installation. Seven days later I call Hughes Net back to find out what happened, again a NON AMERICAN tells me who the tech is and to call them. When I did I found out that it was the same RUDE tech from the year before in CENTRAL ARIZONA! He very rudly says I do not go to NM, you need to call Hughes Net and fix this! So once again I get yet ANOTHER accent, only this time we are disconnected, after he puts me on hold for the 3rd or 4th time. I call again, another accent, she says call our distributor, I ask why should I be calling them, THIS IS YOUR SERVICE! Then she says she can't help that I need to be transferred to ADVANCED TECH SUPPORT! OH so they have people who do not understand or speak English very well as REGULAR TECH SUPPORT, but guess what for ADVANCED TECH SUPPORT I got an AMERICAN!!! He however was a little rude as he told me he didn't know why I did not just call the Distributor, that he himself COULD escalate my problem/complaint but that it would take A LOT longer. So when I finally get all the info to call them myself (see I didn't have the info before, yet they all thought I SHOULD have) I find out that the person who had me on the phone for 30 minutes on my first call to set up the re-install left my FORMER address as the install location! That was why I got the AZ tech!
I am so fed up with the LACK of customer service with Hughes Net, they are a very POOR excuse for a company. For anyone who remembers way back when BELL was the only phone company and then AT&T took over, the customer service from them (which was HORRIBLE) is better than HUGHES NET!
As soon as I can cancel this service I will, and I will warn anyone I can NOT to try them EVER!!! NOTHING is worth the bad service they give both in customer service and with the SPEED the service actually gives! (a snail moves faster)