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H&R Block / HRB Digital
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1.9 564 Reviews

H&R Block / HRB Digital Complaints Summary

127 Resolved
437 Unresolved
Our verdict: When using services from H&R Block / HRB Digital with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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H&R Block / HRB Digital reviews & complaints 564

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7:18 pm EST
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H&R Block / HRB Digital h&r block emerald card

The H&R Block emerald card is a waste, I really feel bad for the people who have to do our taxes and offer that piece of S*** card... and I feel bad for anyone who actually got the card like I did. The card sounds like a great idea, well it's not, I wish I would have not been an idiot and would have just waited for my money to come in a check form. This card has amazingly disgusting fees and the worst people who work in customer service for this card. You get charged $2 everytime you call customer service about your card! really thats not a lot of money but when you are having a serious issue and the customer service department hangs up on you then it builds up.
WOW look at these lovely fees they rape you with!

$1.95 for ATM withdrawl
$1.00 for Balance inquiry
$2.00 to talk to customer service!
$20.00 for over the counter withdrawl (Any banks or credit unions)
$10.00 for a new card
$35.00 for "express" delivery for a new card
$20.00 for check requesting
$1.00 for a paper statement (reasonable though)

Plus a monthly maintenance fee of $2.50 - so don't try saving your money cause it gets expensive fast.

The one trick I found to using this card is I went to fred meyers self-checkout and bought a water, then when it asked for cash back it let me take out up to $200 with no fee :) Then I walked straight to my actual bank and deposited it... eventually pulling out all the money and depositing it into my free checking with Washington Mutal (now chase)

I used to love H&R block, actually reccomended them to all my friends and family, but now I realize that H&R block has a popular name so they sound trusting but I wish I would have went somewhere else. The people who work at the Tax office for HRB are very friendly and nice, I really enjoyed being helped by them but I wish they wouldn't reccomend that card... But unfortunately it is their job...

If anyone wants to talk about this with me please email
amberlee.[protected]@gmail.com

Thanks for reading my shoutout :)

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justin
, US
Mar 15, 2009 12:57 am EDT

My H&R block emerald card has been missing for over a 6 weeks now and no one in our local office will not do anything to help me track it down

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djf
Lake Dallas, US
Mar 14, 2009 5:45 pm EDT

I have been with H&R block for 3 years now. Last year they gave me a line of credit because I had direct deposit. When this year came around, I went through them again and they said that I had a line of credit then took it away from me, for no reason at all.

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Jinack
, US
Mar 09, 2009 8:50 am EDT

If the tax pros at H&R Block did your taxes right, then you are in good hands.

As for the emerald card, if it was a problem for you, just get a check at the office next time OR wait 8-15 days to get the refund. If you need it faster, then you have to pay what THE BANK wants you to pay. H&R Block offers the service for those who want or need it. This does not mean everyone should take it.

BTW: wait a couple of years. The IRS will be upgrading to a much quicker system of getting the money back to the public. when that happens, the "Rapid Refund" loans will be a thing of the past. Maybe the bank behind the Emerald cards will take the hint and reduce the fees... we will see.

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SedativeDeathDemon
Freeport, US
Mar 07, 2009 8:44 pm EST

The first time I ever filed taxes was this year. I feel so ripped off misled and abused by H&R Block. I feel like they prey on low income people without bank accounts. I know nothing about taxes or even what my rights are when someone does my taxes, so I feel very powerless. I can only say I paid for a very expensive lesson in tax preparation and just do it myself online or go to a non corporate CPA.

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H&R Block / HRB Digital unauthorized use

I had some one I did not authorize use my emerald card mastercard to at&t totaling almost $500 and neither h&r block nor at&t is doing anything to try and have this issue resolved. I am a single mother and depend on what little bit of money I have coming in. I am not happy since this has been an ungoing thing, I have also filed a police report, and still haven't been able to resolve this issue. I do not even have an account with at&t. I do not know where I should go from here because it seems I just keep getting the run around.

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Lucy
, US
Mar 02, 2009 1:39 pm EST

What about contacting your local TV station? In Wisconsin, one of our stations have people whose job it is to resolve consumer complaints

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H&R Block / HRB Digital misleading information regarding tax refund and direct deposit

I went in to hr block to get my taxes done - they were pretty easy and straight forward to do, I specifically told the hr block rep that I did not want any refund loans, I simply wanted it direct deposited into my checking account.

She began by stating that that would not be a problem and it would cost $236.00 to prepare, I told her that I would be back in after my last pay day and have them done. She stated she can do them on the spot without any money up front, and she would just have the irs deduct the prep fee from my refund.

Figuring that hr block was an established company that must have worked something out with the irs to help tax payers with prep fees during a economic recession, I agreed and was extremely grateful. I must have thanked her ten times over.

She mentioned that the direct deposit from the irs would go directly into my checking account within two weeks max. After the second week I google "where is my tax return" and a website for irs popped up, there I was able to check the status of my return. It reflected it was already sent to bank for direct deposit.

After calling my bank several times and no money there. I decided to open the package received from hr block to double check the routing and bank information and noticed that above my bank information was a separate set of numbers that did not belong to my account. The sheet reads a title of " irs direct deposit information" its deceiving because the first two top blocks have just numbers in it (Hsbc) they will ask you to verify that the numbers on the bottom are your routing and account number, and never mention what the set of numbers on top are for.

Those numbers turned out to be the routing numbers (you can google routing numbers to check bank name) for hsbc bank, when I called that bank I was told a refund anticipation loan check had been issued and they were deducting my fees to then redirect my tax return to my bank. Bottom line is they charged me interest, a processing fee and delayed my refund an additional 4-5 days.

I called hr block and asked where my refund was and the rep asked me to hold and came back and said your refund is at the irs, and it will be deposited in your bank account in another week or so. I then told her that I knew where my money was and that I had spoken to the hsbc bank that stated she submitted a "rac" application on my behalf to pay her fees, which she said would be deducted by the irs.

I have two small kids, I am recently laid off due to the economy affecting my industry and people are playing games with tax payers money - hr block turns the other way and played the ignorant role to all this.

Its a damn shame - our own fellow americans and established companies screwing each other to make a few hundred bucks. We will never get out of this recession if we as a working class don't start speaking up to get change happening. I have never entered any information on a website. I just hope this helps the next person to not get shafted by hr block.

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Zombiwoof
, US
Mar 21, 2009 6:51 pm EDT

That's all sounds annoying, but the fact of the matter is that you signed disclosures and authorizations for the entire arrangement.

If you look through your packet, you'll find one that says THIS IS A LOAN or something to that effect.

They had to start doing that because too many clients refused to pay attention and just blindly signed and heard what they want to hear.

I read the same crap from the clueless every year.

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frankied
Fort Bragg, US
Mar 21, 2009 6:35 pm EDT

that same ### just happened to my wife and i and i also have kids and im in the military i feel ### after this whole ordeal i feel as if there is something we can do

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H&R Block / HRB Digital cheating me, the customer

I have been using HR block for the fourth year now and never had any problems until this tax season. My returns are complicated as I have lots of wierd deductions from work. I normally go to HR Block Premium and pay the extra few dollars for their better service. This year, they had some underpaid idiot prepare my taxes. After watching her scratch her head for a an hour or so, she looked up and said "mr guy, we have you for a $4000refund this year." I said wow are you sure(as this number is about twice what I have normally been refunded. I was told it was correct and was asked to come back the next day after her supervisor would review and approve the return. I came back the next day, signed all the papers and was issued a Refund loan check for $3500 under the presumption that the return was checked and approved before submitting to the IRS. A week later, the same preparer called full of appolgies for several "errors" that were made on my return and asked that I would come back and sign a revised return. The new return is for a lot less, $2000 less to be exact, and am infurated that HR block is not willing to pay for their mistakes. I paid them nearly $500 for preparing my taxes, and they screw up and wont stand behind their mistakes. They offered to repay me half my prep fee, but still insist that I owe the IRS for 2 large. So I strongly advise anyone to stay away from them as they use underpaid and unqualified people to prepare your taxes. your better off investing in a $50 copy of turbo tax and doing it yourself.

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Daniel
Salinas, US
Feb 25, 2009 8:53 pm EST

You should find a good CPA to do your taxes if your return is complex enough to warrant professional help. As a CPA, I would never issue a refund anticipation loan to a client before the return is finalized.

You shouldn't expect to keep the money that you were over-advanced, though. Though it was H&R's mistake, it's still not your money. Even better, I would be patient and let the refund come in it's time. Refund anticipation loans are bad news. Our firm does not offer them, nor do I encourage them.

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H&R Block / HRB Digital lost refund

I filed my taxes on January 16th and was told that I would recieve them within 8-15 days. I checked the IRS site and it said they were deposited into H and R block's bank account on the 30th. However, H and R block says they never recieved it and gave us the number for the bank. HSBC states that they returned my taxes to the IRS due to a possible Identity theft cause I failed to answer a security question correctly. The IRS says they have not received my taxes back. They placed a tracer on it on February 5th and I still haven't heard anything. I would just like to know where my money is since no one seems to be able to help me. Anyone have any ideas as to what else I could try? My family is living in a homeless shelter and I was counting on that money to get us a home.

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Crystal
Renton, US
Mar 05, 2009 5:51 pm EST

I'm going thru the same thing with hsbc. They told me that they were going to return the money back to the irs and the irs would then send me a paper refund check. This was weeks ago and I still don't have my money.

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H&R Block / HRB Digital - unauthorized charges

I went to H&R Block this year to file my taxes because I really needed the money! I wanted the 1 to 2 day refund, i asked if you had to be approved and the lady doing my taxes, told me NO. So i went ahead well when i called the 800 number to check my status of my refund, guess what, i was not approved (when i was told you didn't have to be to begin with...

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H&R Block / HRB Digital advance line of credit

My husband and I filed our taxes @ hr block. We got our taxes and about 2weeks later I checked our card. And it said we had a $900.00 advance line of credit. Hr block kept on telling us we could get the money. But we never did. Then I checked the card again than it says $0 line of credit. You may contact us @ [protected]

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MoonCat13
, US
Jun 01, 2010 1:22 pm EDT

Your post makes no sense. The advance line of credit is something you apply for in December, not when you do your tax return. And is only useable until and must be paid off by Feb. 15. This is explained very clearly when you apply, and in all the paperwork you get that no one ever reads. Don't be blaming a company for your own stupidity.

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Swanson Quality Services
Dixon, US
Mar 02, 2009 3:13 pm EST
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Hi, my name is Kim Tipsord and I own a small tax preparation and bookkeeping company.

I am NOT trying to sell you anything but I may be able to help. Please e-mail me at info@swansonqualityservices.com

I don't make false promised but I might be able to make some contacts on your behalf or help you sort it out. We offer nationwide services so we can help anyone anywhere.

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Jamie
St Joseph, US
Feb 21, 2009 2:20 pm EST

The exact same thing happened to me this week. For the last week or so, the system kept saying that I have $800 available on my advance line of credit. When i tried to transfer the funds, it stated that they were "unable to complete the transaction." The next day, the system states that I have $0 available. I called H & R Block Bank, not the number on the back of the emerald card, and was told that my $800 was reduced to $0 because the emerald advance period ended Feb. 15th. I told the rep that I have direct deposit of my paycheck, which is a requirement to keep the advance year-round. She then stated that I am no longer eligible because I was supposed to have my emerald advance paid down by Feb. 15th. and I had failed to do so. I advised her that I had my taxes prepared on Jan. 22nd, and that the IRS deposited my $ on Feb. 6th, so that is their issue if they didn't apply it to my account by Feb. 15th. I was also told that you have to reapply, and I did and have heard nothing from them. Today when i went to their website, it says that if you got an advance from them between Nov. 2008-Jan. 2009, DO NOT reapply. I have never had a problem with H& R until this year. I will not go back next year.

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Paul
Pittsburgh, US
Feb 19, 2009 7:05 pm EST

The Same Thing Just Happened to Me and i really need it to pay a bill this place is a scam
I had $900 credit line called to transfer it every time it said they could not proccess it be cause it was there down time & i would be able to access it on feb 16th. i called back on feb 17th and still could not transfer the funds so i spoke with a rep again
she said the misinformed me and i would be able to access the 900 on feb 21.
today i called and my line of credit was gone($0.00) Again I spoke with a rep
the man was nasty and said my deadline to use it was feb 15th i told him i tried to load it on my card before that
ans i was told you had to reapply online. some should have said that the first time i called and all the differnet information i recieved
each time i called has me worried about trusting theese people with my tax money
pernst78@msn.com

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H&R Block / HRB Digital tax rip off

At first I went online to HR Blocks Tax Cut the one that they created cause it was cheaper and i didnt have to pay 405.05 to get my taxes done. But when i needed my last years AIG and pin number i called them cause they did my taxes last year and they told me they couldnt give me that information that i would have to come into the office which i did. Then they told me that due to my situation that i couldnt file with tax cut and that i need to just let a professional do it. So i got the information that i needed when to file my taxs on the tax cut and the IRS rejected my return due to HR Block gave me the wrong information. So i went back to there office asked for the number to the tax act and no body had any information on it. They still kept insisting that with my tax situation that i needed a tax professional I dont have a special situation i have 3 kids and worked one job all i needed was the 1040 and that was it. So, i ended up having them file my taxes cause i couldnt get the right info from them they charged me 375.00 to file my taxes and 29.95 for bank fees even thou i got denied for the 1-2 day loan! Now they are saying that the 29.95 is so the bank can take there fees out of my check. So i filed my taxes on January 31, 2008 and i just received my state check but they took there fees out that check with out telling me or anything then when i called they said oh yeah remember i told you what ever check comes in first the fees will be deducted and they never never said that! So, im levet... So now my fedral will be deposited on Friday after it spent 1 week in the error processe divison of the IRS. So I went from paying 29.95 to file the whole thing through tax act to having to pay them 405.05 that is ### i can't believe they can get buy with this! Another suggestion dont get the emarld card it sucks! they charge you fees out the butt...and your money never is on there when its suppose to be i have had it for 3 years and i get paid on Fridays and my money is never in there untill saturdays! your better off to have the IRS do it for free and wait the 8-10 days cause thats what you wait for HR BLOCK to do!

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rfl4931
Salinas, US
Sep 01, 2010 10:22 pm EDT

Totally hate h&r block. I payed peice of mind claim and they refused to even go to audit and made me pay. At one point jim rice from wagoner oklahoma claimed they never did my taxes till i put papers in his face. Got audited again and he flat out said. We ain't payin. Jim rice from wagoner, oklahoma. This is for u buddy http://en.wikipedia.org/wiki/H&R_BlockBetter Business Bureau The Better Business Bureau has given H&R Block a rating of F, the lowest rating on the organization's scale. The reasons given for this rating are"Failure to honor commitment to arbitrate or mediate disputes, " "Number of complaints filed against business, " "Failure to respond to complaints filed against business, " "Number of complaints filed against business that were not resolved, " and "Overall complaint history with BBB." [20

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Jinack
, US
Mar 09, 2009 9:01 am EDT

ok, I hate to say this, being I work for Block, but your complaints all sound legit. This is not to say that at another office you would not have had great service. It just sounds like that office needs to be reported to the district or regional manager.
BTW: the number for for the tax cut program is also 1800hrblock... That office should have known that.
Again, a poorly run office... NOT typical in my experience with the company...

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H&R Block / HRB Digital they are liars

The H&R block office in Clearlake is a joke. When I went into their officce to get the loan I used my pay stubs from December. The woman doing my taxes estimated that I would be getting back 12, 000.00 which she did not tell me and approved me for a 900.00 loan. So I was thinking that I was getting back the usual 2900.00 that I have received for the last 6 years. When I went in to finish my taxes Feb 1 2008 it showed I went over the tax bracket last year and that the women who did the estimate was more then wrong. After paying the 300.00 for them to due my taxes I walked out of their office with 600.00. They didn't even apologize for making the huge mistake. I WILL NEVER GO BACK TO H&R BLOCK. HOPEFULLY EVERYONE WILL THINK TWICE BEFORE GIVING THEM MONEY TO LIE AND CHEAT YOU OUT OF THE MONEY YOU WORKED ALL YEAR FOR.

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gamer4life77
George, US
Feb 13, 2011 5:50 pm EST

I to have been lied to and given the run around. No more H&R Block for me and I advise everyone who is in desperate need for their tax refund to go some where else because you they will lie and say they can get you a refund in 15 days. This is total BS.

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H&R Block / HRB Digital cheating you out of money

I went to get my taxes filed the other day and decided to use H&R Block since it was right across the street from my home. 10 years ago I used them and got cheated out of $1500. Thinking this couldn't happen again I decided to go. The lady there did not ask me about any deductions I might of had or a receipt from daycare that I normally provide showing what I paid through the year. She did not explain everything correctly! I was totally confused. So I just told her I would re-think this before we went any further. Also that $300 fee was not what I wanted to pay her either. She told me I would get back $1, 662 and I ended up going down the street and got back $2, 856. So H&R Block will NEVER EVER get my business! Bunch of idiots working there!

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Michael
Miami, US
Feb 28, 2009 1:13 pm EST

I went in to HR Block to get my taxes done - they were pretty easy and straight forward to do, I SPECIFICALLY TOLD THE HR BLOCK REP that I did not want any refund loans, I simply wanted it direct deposited into my checking account.

She began by stating that that would not be a problem and it would cost $236.00 to prepare, I told her that I would be back in after my last pay day and have them done. She stated she can do them on the spot without any money up front, and she would just have the IRS deduct the prep fee from my refund.

Figuring that HR Block was an established company that must have worked something out with the IRS to help tax payers with Prep fees during a economic recession, I agreed and was extremely grateful. I must have thanked her ten times over.

She mentioned that the direct deposit from the IRs would go directly into my checking account within two weeks max. After the second week I Google "where is my tax return" and a website for IRS popped up, there I was able to check the status of my return. It reflected it was already sent to bank for direct deposit.

After calling my bank several times and no money there. I decided to open the package received from HR Block to double check the routing and bank information and noticed that above my bank information was a separate set of numbers that did not belong to my account. The sheet reads a title of " IRS DIRECT DEPOSIT INFORMATION" its deceiving because the first two top blocks have just numbers in it (HSBC) they will ask you to verify that the numbers on the bottom are your routing and account number, and never mention what the set of numbers on top are for.

Those numbers turned out to be the routing numbers ( You can google routing numbers to check bank name) for HSBC bank, when I called that bank I was told a refund anticipation loan check had been issued and they were deducting my fees to then redirect my tax return to my bank. Bottom line is they charged me interest, a processing fee and delayed my refund an additional 4-5 days.

I called HR Block and asked where my refund was and the Rep asked me to hold and came back and said your refund is at the IRS, and it will be deposited in your bank account in another week or so. I then told her that I knew where my money was and that I had spoken to the HSBC bank that stated she submitted a "RAC" application on my behalf to pay her fees, which she said would be deducted by the IRS.

I have two small kids, I am recently laid off due to the economy affecting my industry and people are playing games with tax payers money - HR Block turns the other way and played the ignorant role to all this.

Its a damn shame - Our own fellow Americans and established companies screwing each other to make a few hundred bucks. We will never get out of this recession if we as a working class don't start speaking up to get change happening. I have never entered any information on a website. I just hope this helps the next person to get shafted by HR Block.

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H&R Block / HRB Digital customer serv.,

I had my 2008 Tax Returns prepared at H&R BLOCK I ha d extremly poor service my tax preparers name was Judy (?) She assured me my Tax Retun would be on an all access emrald card in 1 to 2 days Which I really didn't want the card but if I would have taken the check I wanted I would haved owed an extra $20 after already paying $400 to have my Taxes prepared there. So I continued to call the emrald card tyo check my balance never any money and no account information, finally I called my local office told them the problem the basically told me it was kicked back to 8 to 15 days had I known that I would have never filed my taxes there I would made other arrangements. I am extremly dissatisfied and now they should have a money back gaurentee I do not feel I should have to pay H&R BLOCK filing fee I could have done them myself and got them in 8 to 15 days.. Something Must Be Done

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H&R Block / HRB Digital emerald card

I opted to use the Emerald card for my tax refund with HR Block. Everything was fine, until I noticed that my balance was much lower than it should be. After checking my transactions online, I saw what I assumed to be a simple error on their part. I had purchased two airline tickets totalling $610.80. The two tickets were listed under my completed transactions with two seperate charges of $305.40. The total charge of $610.80 was also still listed under pending transactions and being deducted from my balance a second time.

I called customer service. That was my first mistake. The representative clearly had no idea what I was trying to explain and rather than attempt to understand the problem, she simply told me that my problem would be escalated due to a system error and resolved in a day or two. I had a feeling she was just telling me this to collect my $2.00 charge and get me off the phone and so I called again the next day.

Of course, there were no notes on my file and the representative I talked to simply told me that this needed to be escalate to another dept, blah, blah, blah. I asked the name of the dept - no answer. A file or case # I could refer to - no such thing. How about a supervisor - nope. In the end I was transferred to the dispute dept. After a 20 minute hold, I spoke with a young lady who advised that she not only wasn't the dispute dept but that I had to call another # to get that dept. I called the # and was given a fax # to send a written dispute too.

I am not necessarily aggravated about what I would assume is probably a system type error. I am positively disgusted by the shoddy and miserable service I received. Clearly, if you have a problem this is not the company you want to deal with which is really a shame since i have used them for years. They have not only lost a valuable customer, but a vocal one at that.

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deborah drake
, US
Jan 20, 2019 12:15 pm EST

I have been an H & R Block customer for some time now and my earlier experiences have been fine. But when they changed banks, from BoFi bank to Axos Bank, their stats have taken a real turn for the worse for me. Every Friday, which is my payday, the website is down. Now I cannot logon to pay necessary bills or allocate funds where the need to be. For example, there was a message saying that the site would be unavailable from 2 am to 8 am Sunday for updates. It is now 1 pm and the site is still not working. Called customer service to inquire about the site only to get someone who will not give my a straight answer because I would not provide a zip code as part of an identity check after she had already gotten my full name, ss number, birthday, last 4 numbers on the card, exp. date of the card and the security code on the back of the card. I told her she had already gotten the most important information to know my identity, why do you need a zip code. I am done with these crooks. I have already changed my deposit information for my job. Their customer service department sucks!

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Jon J. Strine
, US
Jul 05, 2017 7:17 pm EDT

the customer service line is a joke them foreign folks have no clue how to handle issues i was put on hold 40 mins twice on vacation with my daughters in ny i honestly think they dont even have supervisors the phone just rings and rings. Ive never been so ready to swing a punch in my life i get text alerts been using this card for years all of a sudden 100 dollars is missing from my account i get no alert about said transaction they claim happen on the 26th my balance and available funds was THE SAME DAMN THING on the 30th i paid my phone bill 50 bucks and withdrew 300 for my trip from 894 i have 430 sumtin left umm no you do the math im not having it freeze my account this they hang the phone up drop calls and like i said have you holding for hours waiting on a supervisor who never shows up. Im willing to go as far as i have to for these people to be held liable for there actions

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shel
manito, US
Nov 23, 2008 1:45 pm EST

after falling for the convience asspect, my refund which was to take 1 day took three weeks many phine calls and a three hr wait in the office that did taxs. my card had $2.38 on it in july, yesterday recieved a invitation to return to hr block and they would take the -$32. owed to them off my refund.. where did that -$32 come from? overdraft fees! also for netflex charge. never had a netflex account dont even know what netflex is... will not return to hr block or use that type of card again!

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Mad
Phoenix, US
Jan 29, 2010 8:04 pm EST

The Emerald card is a rip off. Because you can"t get cash off the card, and then you call the customer service line to talk to someone that is no help you. If you are going to want people to open up an account have the person on the other line of the customer service to speech english or what ever lanugage that the person speechs so that they understand one another. I will never use this emerald card again.

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angela
, US
May 18, 2009 11:17 am EDT

This is one of the Worst pre-paid cards I have ever seen in my life. Besides the fact that they rip you off to file your taxes your supposed to be able to keep the card and load money on it. They have had my money that I loaded onto the card tied up for over thirty days. I haven't received my personalized card and they canceled my original one with even allowing to receive the replacement. Then every time I called to see where my personalized card they told me a different story. As they charged me $2 for every call I made to ask them a question about their mistakes. I had to call and request 3 cards and they tried to charge me for one saying that you only get one personalized card for free which I never got. Finally they have refunded all but $20 but they have had over $180 of my own personal money tied up for over a month. I am not sure how you feel but I don't want anyone to control my money to that degree ever again they are worse then banks because you can't go in and actually talk to someone to get it resolved! Hated them!

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dodedodedo22
, US
Mar 12, 2009 2:06 pm EDT

ive had 70$ in thier pending transaction perguratory since the 23 rd...its the 12th now.

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elliemayfog
Everett, US
Mar 12, 2009 10:07 am EDT

The Emerald Card has had my money in pending limbo for over 9 days now I canceled my order with the apple company 9 days ago I called with a customer service representative to the emerald card customer service they were rude and snippy with both of us telling us that the apple company had to fax over a stop form of some sort to them which my apple customer service person said they never ever had to do for any other card ever. They said if nothing was faxed then I wouldn't be getting my pending transaction money back for over 20 days! I will never use H&R Block again. My customer service representative from apple had something faxed over to them for me. My customer service representative from the emerald card charged me a 2.00 fee and didn't help me at all. Apparently I'm now supposed to have my money back on the card in 2 days but I'm not holding my breath. Don't use H&R Block and if you do for god's sake don't use the Emerald Card...

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Ms. Meme
Chicago, US
Feb 20, 2009 7:47 pm EST

I'm been going to H & R Block for 11 years, they have always treated me with respect. They patiently answer any questions that I have. I have a great rapport with my tax preparer and I Love the way H & R Block does business. Keep up the good work guys!

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seannyd
Natrona Heights, US
Feb 13, 2009 5:22 pm EST

The Emerald card is a rip. I had my taxes done on the 3rd. They said I would have my money on the card the next morning. Well...It is now the 13th, and no money. DO NOT use this method of payment. Get the old fashioned check. I am fuming!

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tomtom
belmont, US
Feb 02, 2009 10:02 am EST

i will do my own taxes next year, i came up with the same amount h&r did when i did my taxes myself, but i was not confident enough to send in, they charged me $368 to do what i can do myself, they also told me i was approved for 1-2 day refund and later said it would be 8-15 days, when i used taxact online it prompted me right through the process for free, i wont pay again

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H&R Block / HRB Digital fraud

my card was sruck in the atm machine all weekend. When I got it back there had been 200.00 dollars taken off of it. I keep on getting the run around from customer service at the 800 no. on back of card. So i really dont know who to blame hrblock or hyden citizens bank!

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DMoerch
, US
Feb 04, 2011 1:27 pm EST
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I went to a car lot to buy a used van with my return I was not allowed to get the amount from my card, so we called the number on the back the way the recording said I thought I was letting them know I was allowing the amount taken off was ok because I put the cost for the line of credit in the phone like it said they took the money and now wont give it back even thought I told them it was a mistake, Any one know a good lawyer for this?

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Lisa
Kingston, US
Feb 24, 2009 1:43 pm EST

H&R BLOCK told me that my state taxes would be on my card in 8 to 15 days and its been well over a month and no money yet.

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Lisa
Kingston, US
Feb 24, 2009 1:40 pm EST

The Same thing happened to me. and the automated line tells you one thing and the people tell you a completely differnt thing

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becka
jamestown , US
Feb 19, 2009 10:11 am EST

i was told i had 900.00 on my emerald line of credit and that i couldnt transfer it til feb 19th but when to do so it was gone, , , and said i was too late and that i couldnt get the funds they said i had

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H&R Block / HRB Digital emerald card

I just wanted everyone to know who reads this do not get and an emerald card I know it sounds good, but they fee you for everything so therefore if I woulvde just been better if went with the old check method that would have been sooooo much better... So please do not get one. Pay the extra few bucks for the check bc if I did that I would prob be alot richer lol. Also the company itself was great and I have no complaints about then! Thanx carmine but the customer sevice people are very rude! And few even hung up on me now thats crappy customer service!

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DeejaySmooth
Melbourne, US
Mar 23, 2010 11:44 pm EDT

I need my tax return money on my card by thurs, but was denied a loan. Is there anyway I could get it by then? Please help! I need that for vacation money lol

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D. Brown87
4965 nw 6th ct, US
May 20, 2011 6:39 pm EDT

H&R block needs to be reported. My boyfriend asked for a replacement card over a year ago and never recieved it. he kept calling back and they report that it has been issued. we still havent recieved the card that contained over 4 grand. they keep giving us the run around. today someone referred us to the dispute office and they report that they can't do nothing because it has been over 120days. they claim the money is not there. that is impossible. they scammed us.

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Taxprep4U
Mobile, US
Mar 23, 2010 11:58 pm EDT

No, there is no way.

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yanina
, US
Mar 30, 2009 3:09 pm EDT

I have the same situation with THE H&R BLOCK EMERALD CARD I made my car payment with this card and they are denying to pay the bank the money in a mean whie the late fee charge is 200.00 dollars already and every time I call them they give me a diferent story AND THEY CHARGE ME $2.00 every time I try to speak to some one in customer service. And the best thing of all that my payroll goes to this account. Not any more because I stoped the direct deposit and getting a lawyer that will take care of this situation since The Emerald Card customer service doesn't work for me neither I can get a hold of a Supervisor then the correct channel is leagally.

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william
Westley, US
Mar 12, 2009 10:44 am EDT

i am very very unhappy with H&R BLOCK & emerald card! our return should have been 4156.00 we only got 2800.00 why noone really knows why ! and every time we call it costs 2.00 and we never get a straight answer.it took 6wks for them to figure out that they made a 1027.00 mistake to return it!after sooooo many calls! and since reviewing a paper statement weve found a 1600.00 transfer off card that we do not agree with ! now we begin the phone games agin wander how many phone calls this time ? how much will it cost us ? and will we grow tired before we get a straigt answer?

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Theresa
Bayonne, US
Mar 09, 2009 9:55 am EDT

by the way they also charge your card $2.00 everytime you talk to someon in customer service!
I donot feel that I should have to pay to speak to a person.It should be free!

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halo74
Titusville, US
Feb 18, 2009 4:24 pm EST

I also received an Emerald Card from H&r Block, However my wife lost the card.We called the toll free number to get a new one issued, and spoke to a gentleman who told us he would get one out to us in 7-10 business days.Around the seventh day we called to inquire as to when we could expect it, and the guy got rude and said it will be there in 24 hrs, when we called back the next day he said the same thing .We asked to speak to a supervisor and he hung up, this happened several times.When we did ask the gentleman to speak to a supervisor the 6th time he said he would get fired if he transfered and then hung up.So anyway we waited untill thirteen days after the first call we then called back and hit a couple of numbers on the phone and ended up in the wrong department, the lady who answered transfered us to another women in the rite dept. Who looked up our account and told us that there was no replacement order placed in the system, She corrected the situation.I asked about the supervisor thing and she told me that yes it is true that they would get in trouble for transfering to a supervisor.So this is why I will never get an H&R Block Emerald card again.

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H&R Block / HRB Digital being cheated out of money

i have been using h and r block for years.
i went there the other day to get my taxes done. the lady that was preparing my taxes told me that she had just taken the class and barely passed it. so, here she is working at h and r block preparing peoples taxes.
well, when she finished ours i was only getting back $416 on my federal. i knew that couldn't be right.
i took my w2s and left.
i went to an accountant and got back 1800 dollars.
i just wonder how many more hard working people this lady has cheated out of money...
i can't remember her name but i do remember she told me she works at a restaurant in damascus..
it isn't fair.. we trust places like this to do their job and do it right...

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employee here
Los Angeles, US
Mar 17, 2010 12:06 pm EDT

People that complain about the charges about H&R block i totally agree on that i think its to much for a return. But like they say you pay for what you get for H&R block will always be there when u need it, theres offices nationwide that says something. If you dont agree with the charges dont pay them go somewhere else, why pay it and come here and complain you paid such amount of money thats dumb. CPA's as well as H&R block employees have to take classes to re-certify themselves every year. The only differece between a CPA and a H&R employee is a CPA is an Accountant with a Degree not a Tax Proffesional with a degree an accountant. A H&R Block employee is all about taxes laws, new changes. they go more in depth than a CPA. Getting Fast Money at H&R Block and anywhere else you go to is a LOAN that has to be approved by the bank in order to get the money in 1-2 days if the bank does not approve you then your refund will have to wait 8-15 days. H&R block does not approve you its the bank and your credit they also take in consideration the years you been coming to H&R block. As every company H&R block employees make mistakes like anyother company like any other person but we make fewer mistakes then other tax companies thats why every where u go u will see and H&R block near YOU.

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bobo123
Fridley, US
Jun 29, 2009 11:21 am EDT

My husband and I went to H & R block and didnt even get a child care credit this year. Last year we got back almost $6000 and this year we got back only $1ooo. And we owe state $890 when we didnt owe anything last year. We used the same amount of exempts for our pay checks also. So H&R block seems like they are very decitful with their customers. My husband and I are looking for someone to amend are tax return to see what they did to us.

Michelle H.

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Swanson Quality Services
Dixon, US
Mar 02, 2009 3:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If you need help...

Hi, my name is Kim Tipsord and I own a small tax preparation and bookkeeping company with my father.

I am NOT trying to sell you anything but I may be able to help. Please e-mail me at info@swansonqualityservices.com

I don't make false promises but I might be able to make some contacts on your behalf or help you sort it out. We offer nationwide services so we can help anyone anywhere.

There is no charge for help, calls or support. We both worked for the other major tax preparation company and were sick over what they did to clients...that is why we started our own company. And that is why we are willing to help.

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momofromak
Ketchikan, US
Feb 21, 2009 9:24 pm EST

i have been using h&r block.com for years to file my taxes. since relocating to a city where an office was available, i thought why not? and brought my w2 down to the local office for filing...mind you i am a single mother and i work full time and earn my money honestly, been with the same company here for almost a year and only worked for them for all of 2008...i went to the office, hopefull of getting my return rapidly after the R A L being pushed at me. i spent two weeks calling and getting the same rude C R personell and no answers, before i actually came into the office and had to throw a fit to get ANY ANSWERS! i was told i would have to call HSBC bank wich i did and got 5 different answers as to what happened to my money...the first being there was a fraud alert put on my claim...the second was an address mismatch, the third being a credit report issue, and the fourth was that my identity could not be verified, and the fifth one which i recieved in the mail was that they could not verify my EMPLOYMENT! here it is 4 weeks after filing my taxes and NO ONE will give me a straight answer and i am being forced to call the IRS on monday to get my money...needless to say i truly believe that i have been scammed as have many other people and the HSBC bank and H&R Block should be shut down and investigated for fraud...i am still looking for my over $5000.00 tax return in the mail that i should have had a month ago

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Lisa
Osage City, US
Feb 14, 2009 7:54 pm EST

You know I feel that these people are very disturbed with their own life so they are trying to make a major company that has been in business since 1955 look bad. But the sad thing is there could be so many reason these things have happened and do you honestly going to admit the truth. (doubt it) I am sure they wanted certain credits that they were not elgible for so it made them unhappy and decided to take their tax info somewhere else and lie through the tax interview nthe second time to get a better tax break. We all know that if they had a debt they sure in the heck wouldnt post that on this page. NO, that wouldnt look good so lets just tell a one sided story and make someone else look bad. You guys are really mature and big people get a life. Tell the whole thing or dont post garbage.

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J. Moss
seattle, US
Feb 14, 2009 5:47 am EST

On 1/23/09 H&R block told me they will have my money directly deposited to my account within 8-15 days. I still don’t have the money and it 2/14. When ever I called them they would tell me it the IRS or it your bank or our bank has to approve something, none sense because I didn't apply to take loan from them. I called the IRS and they said they sent the money on 2/8, and my bank has no trace of that either.

I believe HSBC is just using my/everyone's money for a week without paying any interest. Question is how much is H&R block getting from HSBC for this thievery, it better be worth it for them because they have lost my business forever.
I paid $150+ to file with them. I found out that I would get more than twice the refund they promise had I gone to two other sources. I feel so stupid.

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Going Postal
Bartley, US
Feb 07, 2009 11:44 am EST

I am so upset rigth now, my HR Block preparer screwed up so badly that now someone else is walking around $13, 000 richer and I am struggling with trying to figure out who got my money. I keep getting the run around from HR Block and HSBC bank and I'm done with the BS. I'm going to get leagal advice and I'm taking legal action so they can no longer STEAL innocent people's money!

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emma
Clarksville, US
Feb 06, 2009 7:37 pm EST

H and R Block are horrible! Last time myself and my husband used them, albiet a few yaers ago they charged us $450.00 and gve us a refund. the next year I went t a CPA and had them not only recheck H and R's calculations, but do our current years taxes. We owed $1, 200 to the IRS that H and R block messed up on. I will NEVER use them again, they don't know what they are doing. W ahve been using the same CPA for 4 yaers now and we love her! Our taxes cost us $85 to file w-2's and 1099's.

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H&R Block / HRB Digital my & people & want me to commit tax fraud

I have been going to H&R Block for years to do my taxes, and this is the last time I will ever use their services. The day after having my taxes done this year I received a call from the IRS informing me that my stepdaughter had already been claimed on someone else's taxes. After several hours of talking with the IRS and H&R Block my wife finally found out that her ex-husband's girlfriend's return was the one that was filed with our daughter's social security number. We claim our daughter every other year, and this was our year to claim her. Last year she was claimed by her father's girlfriend, which is illegal. She has her taxes done at the same H&R Block that we have ours done. This year when she had her taxes done they deleted her son from the form accidentally, and left our daughter's social security number on her return, allowing her to claim our daughter for the second year. Once we figured all this out it was too late because she already had her income tax return. H&R Block then informed us that to make it right we should claim that woman's son on our return. They asked us to commit tax fraud! After I told them I didn't want to lie to the government and commit a crime they informed me that I could file our return without our daughter on it, then file an ammendment later claiming her, and we should "maybe get your money by July 4". On top of that, we now owe the state an extra $200 dollars because we aren't able to claim our daughter. After a long day of dealing with this problem, which originated when one of their tax preparers accidentally entered the wrong social security number on a form I asked if we could expect a refund for what we paid for their services, and the manager informed me that since the mistake didn't technically occur on my form I wouldn't be getting a refund, but the woman's form that accidentally claimed our daughter would be getting one, because the original mistake occured with her form! H&R Block charged me $200 for their services, cost me an extra $200 that I now owe the state, and will cause me to recieve half of my return 7 months late. And all they have offered me is half off my bill when I have my taxes done next year! I will never use they again, they are unethical, and incompetent. They have commited identity theft, then wanted to correct it with tax fraud. DO NOT USE H&R BLOCK!

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Jinack
, US
Mar 09, 2009 8:38 am EDT

It comes down to this...

You were right to claim your daughter... File a complaint with the IRS with documentation. The "EX" will be investigated.

H&R Block was right to enter the information given. If the preparer entered information wrong, blame THAT preparer. The office manager should!

If your preparer suggested you defraud the Govt, THEY ARE WRONG! That preparer and maybe the site manager should be reported to the distarict or regional H&R Block office.

Finally, keep in mind if the "EX" and/or the Preparer intended to defraud the IRS, they are in danger of being fined and jailed. It sounds like the steps you have done so far are correct, but more needs to be done. (Except defaming a whole company for the acts of a couple bad employees)

Please do not paint ALL H&R Block employees as criminals. There are bad employees in every company. This does not make the company bad.

BTW: I also work for H&R Block and am a retired Police Officer. The employees who do this at our office are let go and NOT asked back in following years. Most go to our competitors for jobs...

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Valerie
Grand Rapids, US
Feb 05, 2009 2:30 pm EST
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I have been in custormer service for over 10 years and I know for a fact that people only hear what they want to hear. I also work for HR Block in Grand Rapids, MI, and I know that people don't always tell the truth. If a person had all the correct information to claim a child- and answered all the questions correctly as well-then more than likely that particular child will be placed on the return. As a tax preparer we don't know if a person is telling the truth or not. If a person wants to commit fraud they will. If a client comes in with the SSN#, D.O.B., Name, and etc., and they know how-key word-know how to answer all the questions correctly-yes the child will be placed on the return.
To begin with the X-husbands girlfriend wasn't supposed to claim the child from the beginning-so it was wrong to start. Don't balme HR Block for the stuff that they had already did wrong.

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sara.gaitan
New York, US
Feb 02, 2009 12:56 pm EST
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I worked for H&R Block for 2 tax seasons. The district manager in NYC will place so much pressure on us to help the taxpayers in cheating the IRS. The more returns we prepared, the larger his bonuses.

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H&R Block / HRB Digital rip off & poor customer service

I've used this online service for years, and it's getting worse each time. We paid for the e-file service. We paid the simple pay fee. Simple pay is when they setup fees to be direct deposited to their bank then transferred to yours. What a joke. Upon clling four weeks after filing no one could give me any accurate information. They blamed the irs for the delay in funds. After being on a wild goose chase with each csr it went back to the same anser! The irs posted the wrong date of deposit at their website. Wow...

This was horrible service and I will never use h&r block taxcut services again...

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joe
, US
Apr 13, 2009 11:49 pm EDT

TAXCUT is the biggest RIPOFF of them all! I am sooo sick and tired of playing their little games! You buy the program for $40! and then you have to pay to EFILE! EFILING IS SUPPOSED TO BE FREE! AND THEN IT'S ANOTHER $20 FOR YOUR STATE TOO!? SO $20 FOR STATE AND $20 FOR FEDERAL! WHAT A RIPOFF!

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H&R Block / HRB Digital - emerald card scam/rip off

We used the emerald green card for the first and last time this year 2009! We paid over 400 to get our cash on our card within 2 days! We had read an article online that you could get 5000 a day in cash @ atm and we had 6700 coming! So the day we get it we go to get what money is ours to find out not only did we have the 3.00 atm charges which we expected...

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H&R Block / HRB Digital incorrectly done tax filing 4 times

Tax Pro made a mistake on 2006 return, had an amended form done, and that tax pro made another mistake on that form leading me to believe I was getting monies back from IRS. Received another letter fom IRS saying I owed monies, took it back to H&R Block, they had another tax pro do another amended form and she informed me I did owe IRS monies.

H&R Blocks Tax Pro is not willing to admit that he ill advised me when it came th proper action to take with IRS. There Peace of Mind Policy gives you no Peace of Mind what so ever.

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Taxprep4U
Mobile, US
Mar 27, 2010 11:50 pm EDT

What was the issue?

Did you pay the extra fee for Peace of Mind?

BTW: Peace of Mind is supposed to cover errors, not give you peace of mind. Maybe they should have called it error insurance. I guess Peace of Mind has a more catchy ring to it.

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H&R Block / HRB Digital fees

For Christmas I took out a advance from h and r. Due to the economy there were a lot of people getting a loan. You had the choice of making monthly
payments to pay the money back, or you can pay it in full. I decided to mmake 40 dollar monthly payments. To my suprise when I filed my taxes they automatically took the loan out of my refund plus 350 preparers fee and left me with hardly anything! 350 fee? ! I can see 100 at the most. They are cleaning up. But God is gna fix the problem. Greed is what lead this country into recession and H and R will not prosper doing that. Good Luck Hand R block!

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onemarilynfan
Battle Creek, US
Jan 26, 2011 8:38 am EST

hey, sunshine, guess what else?!? They are not doing RAL b/c they CLAIM they aren't making enough profit from it?!? REALLY?!?So, I am taking my return elsewhere, jeeping my $900.and paying yippie tax 200 for the 10 day wait. I know its wrong to screw h and r outta the 900 I borrowed, but I have done it for four yrs and always paid it back, but THIS year they say, AFTER I got the xmas loan, that they no longer had the RAL, so if I pay 500, I still have to wait 2 weeks, (or more!) for the refund anyway, so why the hell are they allowed to charge 500 for a regular return from the IRS? You can do it easily online straight to the IRS for 40 bucks! and STILL get it in 2 weeks! They are immoral, they target poor people who are desperate, I am sure they will HUNT ME DOWN for the 900, but it will temporarily feel good to screw them over!

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melbourne collins st branch
Melbourne, AU
Jul 20, 2009 2:25 am EDT

H & R Block Melbourne is a rip off. Amongst all the accountants I have come across, the reception lady on the phone was the most impolite, all the time. And, the fees are charged at high rate regardless how bad the service is. They do not make clear of service charges, they just go with the flow and send you big bill at the end of the deal (unless you ask for the price). Despite of all the ads on tv, which is why I am giving this company a try, they had been such a big disappointment to me. Although, I managed to find ONE employee that actually treats human as human. Other than that, what am i paying for? service? No. way. This is a one-off and I will not go back to H & R Block and WILL NOT recommend ANYONE to go to them, ever!

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