Complaint Rating:

Company information:
Greyhound Lines
630 W Harrison Ave
Chicago, Illinois
United States
Phone: 312-408-5860

Greyhound has went down the drain, but it's not "Greyhound" it's the "people" they have running Greyhound. Chicago IL has some of the worst staff running Greyhound. They are very rude, no class, ignorant, disrespectful, judgemental, unprofessional, and don't have the qualifications to be in the positions they obtain. The supervisors take the complaints, don't follow up, no discipline is given to any of the staff at the terminal ( specially supervisors) and the only way a driver will be disciplined is if the supervisors don't like them. They don't know how to deal with customer or internal complaints of those they are supposed to be in charge of. I don't work for Greyhound anymore because of staff getting away with murder, but it all stops here today! They really do think that they can't be touched, but with all the complaints that they have, Greyhound really needs to be investigated and taken off of the map until they can correct all these problems. I worked for Greyhound, I seen first hand how they treat their customers, and it's sickning. I wouldn't take a Greyhound Bus if it was the last bus on this earth, I'd prepare for a long journey by foot...

I think it's time to call for a Boycott of Greyhound Buses!