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Golfnow.com Complaints & Reviews - Very poor relationship with the golf courses, and extremely poor customer service

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Golfnow.com

Posted: 2011-08-31 by    

Very poor relationship with the golf courses, and extremely poor customer service

Complaint Rating:  100 % with 1 votes
100% 1
Contact information:
Golfnow.com
United States
golfnow.com
Everything went smoothly with taking my money, but getting a refund is another story. I booked a course, and drove to the course to find out the gates were closed due to "greens under repair". I e-mailed for a refund, but no response. I called customer service, and they said they couldn't reach anyone at the course (duh they are closed), but couldn't issue a refund until they spoke with the course management. They also informed me it was my responsibility to call golfnow.com everyday, and remind them to call the golf course. So, basically they are holding my money on a course that may or may not reopen. Very poor relationship with the golf courses, and extremely poor customer service!
Complaint comments Comments Complaint country United States Complaint category Sports & Recreation
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