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GNC Complaints & Reviews - Awful company

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Posted:    Valerie

Awful company

Complaint Rating:  0 % with 3 votes
Contact information:
United States
I normally have purchased products from this GNC, over the last couple of months and recently i purchased these protein shakes, that had gone off, although were still within their expiry date but could not be consumed.

I returned to the store and was saw the same person who had served me a couple of days ago and informed them that although i didn't have the initial receipt anymore, i wished to exchange them. I was then informed by the same sales person who recognized me, that she could not do so because i did not have receipt and that because there was one missing from the pack i couldn't do so anyway.

I am horrified to say the least that if you buy bad products you have to be stuck with them purely because as i believe the staff, including the manager have no customer service common sense. I as a customer have every right according to the consumer law to return a purchased item from the store for an exchange if dissatisfied with it and expect to get edible products fit for human consumption. I will however let all my friends and coworkers know about this situation and do intend whatsoever to buy another product from any GNC store.
Comments United States Health & Beauty
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 2nd of May, 2009 by   denny 0 Votes
at GNC they seem to have no customer service even at the headquarters. i have been charged tax on an online order and it doesnt apply in michigan. even though its now been 4 days, they still dont have an answer as to why this has happened. it didnt take them much time to charge my credit card, but they cant seem to give me any customer service. its their error, theres not any tax charged on any of 5 previous orders from them on the same items, and while they can see this in my profile, still they are rude and not helpful. almost anything they sell can be bought on another website and my advice is to go elsewhere. they are stupid and unwilling to correct their own errors even when its blatently obvious.
 2nd of May, 2009 by   denny 0 Votes
by the way on the above comment, it is for food products to which tax doesnt apply in michigan
 10th of May, 2011 by   vivalabutler5 0 Votes
Regarding returns without a receipt:
If you paid with a credit or debit card, you can ask the associate to look up the purchase info, using your card, on the item(s) you want to return. If the purchase was made within 30 days, you are entitled to a full refund of the purchase price.

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