Complaint Rating:

I signed up for PayPal buyer credit, and spent around $700 in various products online. When time to pay my bill came, I submitted all of my information, double checked it, and didn't worry about it. The ONLY way for me to see the account was to go through the PayPal website. I thought that was strange, but didn't think to much about it. I pay ALL of my bills online, so opted to not receive paper statements, just email notifications of when I had an Estatement. Several weeks later I got a message from them stating that my account would not allow for payment on the bill, and they charged me a $30 late fee as they waited until after the bill was due to notify me that it had been blocked. I called my bank because I didn't understand what may have happened. There was more than enough money in my account to cover the payment. They said that neither PayPal nor GE Money Bank (the actual bank the credit line is through) had attempted to withdraw funds. So I re-entered my information online and tried again - with the same result, and another $30 late fee. The next time I tried via the phone system. They charge you a $15 fee just to make a payment via the phone system, but I tried it anyway - all with yet the same result AGAIN, and yet ANOTHER $30 late fee. Then PayPal decided to "cut off" my credit line, since they showed no payments on it - and took the link off of my paypal page. Now I can not log into my account online, and don't get paper statements. I attempted to call the help line after I found out the phone payment also has been rejected by the bank only to hear that to talk to a person would charge me ANOTHER $30 fee!!! All the while my bank has been telling me that there have been no attempts to withdraw the funds from my account. This is unbelievable that somewhere on their end they are messing up my payments, charging me late fees for it, and then not allowing me access to my account to even get statements. In order to talk to a person it will cost me even more! I now have over $100 in fees that I shouldn't have at all. I want to mail them a payment but can't even get their address or my account number.