Complaint Rating:

I had set up a website through www.gate.com, a web hosting business. The website worked ok at first. For the last 8 months my website has not worked and I contacted gate.com several times to resolve the issue. Each time, they told me that they were forwarding my request to their technical support department. After about 2 months of the website working, I asked them to cancel my account. I was being charged monthly and I told them that I was no longer interested in using them as a hosting company. I explained why and they said they would cancel my account. 2 months later I noticed that I had 2 charges from them, one for each month. I asked them to cancel my account again, and told them that they should have cancelled it 2 months ago. They continued charging my card. Finally, a few weeks ago I emailed them again, and I received a confirmation email saying that my account was cancelled on the 12th of March. On the 21st of March, a charge from gate.com came through on my bank account again. I finally gave up and went into my bank and had to place a stop payment on all transactions from this company and I had to get a new Visa Debit card with a different number. A couple hours after I got my new card, gate.com emailed me and apologized and said that my account was cancelled (AGAIN) and said they would refund the last charge to my card on file. I won't ever see that money because I changed my card number and I will not give them the information for my new credit card. This is a terrible business that is not organized and has no idea what is going on. There must be a lack of communication. Their website is actually very hard to navigate and they steal people's money. If they wanted to make amends, they would need to refund my money for the last 8 months of service, since my website didn't work at all during that time.