Complaint Rating:

Company information:
Frys
Nor
Dallas, Texas
United States
www.frys.com

I purchased a Phillips Magnavox TV from Frys on Northwest Highway in Dallas about 4 years ago with a 3 year warranty. From Day 1 I had problems with the convergence and had someone set it upon install and come out again a year later. I was told I would be charged in the future because I could set this myself. I have never heard of having to continually set the convergence. I was put off until after the warranty (and I called repeatedly), then got someone to come out to find the convergence had gone out and it was no longer in warranty. Frys refused to take care of this. I wrote letters, called and went to the store, but to no avail.

I had a similar problem about 8 years ago with a computer I purchased with a 5-year warranty. I used a loner most of the time during the 5-year period because it was constantly freezing up and nothing they did would fix it. I paid about $2500 for the computer and was offered a $500 trade-in allowance... which I refused. I was appalled that they had to nerve to avoid the warranty.