I didn't accept the fraudulent and deceptive explanation from FriesenPress that passed over to me by BBB and on the same day, I replied to BBB and asked them to get RCMP and/or any law enforcement agency involved in this case to investigate further how FriesenPress added so many errors in my manuscript and wanted $1484.00 to clean them up. I took it as a sabotage, a crime.
And abuse! I was taunted for my ACCENT by Ashley Patton over the phone, and it was so hurting that I added a paragraph on accent and it's punishment in my upcoming fiction.
I asked Ashley so many times for the Vice President's phone# to talk and ask the reason for this sabotage and bad treatment and I was not given. I was badly behaved. Is it because I am a Muslim immigrant? I wonder does FriesenPress have any different attitude for the Muslims?
---- On Mon, 07 Jan 2013 10:01:19 -0800 Mohammed Helal wrote ---- to FriesenPress
Ref: How and why the mistakes (the mistakes that I did not make in my manuscript) were added in the PDF file?
We had a long conversation on Friday afternoon January 4th about the mistakes/errors were added deliberately in the PDF file which, now I believe, a deliberate act of like a 'sabotage' by the highly educated professional editor(s) when the management of FriesenPress is chewing its thump. These simple mistakes are so disturbing for me that I couldn't write a single word in last few days. And to get the set standard and professional services as per the agreement that we signed seems to me a far cry at least for now.
Could you please find out the reasons and/or the person who committed an act of 'sabotage' in my fiction by adding all these silly mistakes of around forty and more in my count. I don't like to publish this novel with all these mistakes (Please see them below and more coming).
And FriesenPress's quality of work now has rattled my hope, expectation and dreams. These types and number of mistakes in a book being published by an established press is simply outrageous.
Hi Veronique (The sales rep who sold the package to me) I know you are busy at selling. Could you please help Ashley find out how and why the mistakes (that I did not make in my manuscript) were added in the PDF file of Death of a Taxi Driver? Ashley said that this editing is final, now it is going to the final stage of prinitng. But I don't like to publish the book with around forty to fify silly mistakes which couldn't be fixed by the highly educated professional editors of FriesenPress. as per contract that we signed.
Ashley: I am trying to fix these problems with a broken heart and when done I will upload in FriesenPress on this Friday or Monday and please tell the Editor show some respect and create another PDF file and send me to proof read-and sign off. I like to emphasize that it is not standard copy-editing and with these added mistakes, if FriesenPress publishes the book, FriesenPress will bear all the liabilities.
I sent another email to
Ashley Sent Jan 7, 2013
First I like to know how and why all these mistakes added to the PDF file Death of a Taxi Driver.
This is my only one concern now. Please tell your manager that I wish I could bring a criminal charge against FriesenPress.
But then the manager called me and he appologized over the phone for the bad and inapproiate behaviour by his employees (please listen to the phone call) and changed the author's account officer and the editor. I asked to cancell the agreement but he assured me that he would personally take care of this file and clean up without any cost and then appologised again for creating a mess in my manuscript. This is a committment from an organization. So I decided to stay with FriesenPress.
Please note that: when I was not given any vice president's phone#, I was angry but later I understood I was intimidated, misbehaved and trapped. I kept myself quiet.
Then again they broke the term deliberately in April 2013 and I wrote to FriesenPress for putting 440 words per page with a trim of 5.5x8.5, which made the pages cluttered and irritating for the readers.
"Then tell me why all the full pages have more than 370 words? Around 330/340 words per page are acceptable. You must have the guts to tell me why there are so many words in each full pages? Why I was not informed of it before as per the agreement I signed.
And how many times I went through this type of inappropriate business practice in the past by Friesen Press. All counts here is greed and gluttons, right?
General conscience dictates 100% accuracy is not possible to give every page 325 words, at the same time, gross violation of this estimate by a big margin for all the full pages is not acceptable either, at any counts.
I am fed up with you guys. I understand this is the culture of this organization."
I copied and pasted seven emails to prove my case to BBB in my reply to the deceptive explanation from FriesenPress for further investigation.
Today, I sent another email to BBB to know what happened to my second email?
Remember FriesenPress is a member of BBB.
I have all the PDF files and emails with the sabotage by FriesenPress. If any law enforcement agencies, law-firms or human rights watch-dogs like to investigate, I will be more than happy to assist them.