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Freedom Life Insurance the underwritter for Multiplan PPO, under the AWA, Fort Worth, Tennessee Complaints & Reviews - Insurance Scam, False advertisment, and extortion

Freedom Life Contacts & Informations

Freedom Life Insurance the underwritter for Multiplan PPO, under the AWA

Posted: 2013-02-06 by    Cane26

Insurance Scam, False advertisment, and extortion

Complaint Rating:  92 % with 12 votes
Contact information:
Freedom Life Insurance
801 Cherry Street Unit 33
Fort Worth, Tennessee
United States
Phone: 8003879027
In March of 2012, I was contacted by a company, claiming to sell "Minor Medical Insurance". This was after I requested insurance quotes online. They were selling Multiplan Health Insurance, offered through the Affiliated Workers Association. They claimed that Freedom Life was the underwriting insurance company. After several Dr.'s visits I began receiving past due medical bills. At first I was thinking that the bills were sent to me before the Freedom Life paid them. This week I received another past due bill, and a statement from Freedom Life. The statement from Freedom Life read " Physician's Visits to an Outpatient Hospital Facility or Emergency Room are not covered." No one on my plan has visited either of these places for care. Clearly it had to be some mistake But when I called Freedom Life's claims department I was informed that not only had that claim been denied, but each one of my claims had been denied. This goes back nearly a year! After speaking to everyone in the company, Homeland, and Compass (some of their other entities) they still will not pay up. I have given them over $$$$ and have only received a discount for using an "In network provider". This is only about a 5-10% discount. I figure if I start here I can get information on what my next step should be. I do not want this to happen to anyone else. Here is the feedback between the Compass representative and myself: I hope you are having a wonderful day so far. We have reviewed all of your bills. A summary of our findings is below:

Make Payment To

Payment Responsibility:
Total Charge: $75

Payment Responsibility:
This claim is correct and was processed appropriately by Freedom Life. The PPO discounted amount was $15 since the provider is participating with the MultiPlan network. There was no benefit applied as you do not have benefits for Physician Visits at an Outpatient Hospital. We confirmed with Kelly at Freedom Life that this charge was billed as a Physician Visit at an Outpatient Hospital. Kelly also confirmed that the claims from April and May from this provider had the benefits applied the same way.

Please make payment to provider.
As we have only received your Explanation of Benefits, please refer to your bill for payment information. The above payment responsibilities do not include any payments you’ve already made to the provider or any changes that the provider may have made to your account. Kelly at Freedom Life confirmed that should you cancel your policy, that you can still have old claims reprocessed if they are incorrect. Please let me know if you have any questions or if we can assist further.
Best Regards,
Michelle Yoby
Lead Health Professional
Compass Professional Health Services
Phone:800-513-1667 x717
Fax: 214-845-4951
My Response to this, please note that they have scammed me:
I have attempted to speak with billing at the XXXXX where my family and I have been seen. I will let you know what I find out, because you had not spoken with them. I was under the impression that you would speak to the XXXXXX on my behalf. You have only spoken with the SCAMMERS. Those were all REGULAR MD VISITS, and not OUTPATIENT or ER visits. I feel as though this was some type of SCAM and I will be contacting the BBB. Also if you could, please send me the number to the corporate headquarters. If you don't have it just let me know which number I should call. Thanks for talking to the same SCAMMING claims dept. that I had already spoken too. In other words thanks for nothing! I'm pretty sure you only followed protocol. It's absolutely sad that I was taken advantaged of for just under a year. Here I was thinking I was protecting my family and myself, but that was not the case. I should have researched more, that is my own fault. I can just bet the $$$ that I have put into this "Minor Medical" SCAM that this happens all of the time. To think I paid out ALL of that money for a $15 discount on bills that range from $60 and up. Who in their right mind would pay $XXX a month for a $15 discount!! I am definitely going to speak with my lawyer about seeking legal action, for compensation. While I am at it I will be sure to find out how many others have been scammed. Maybe a class action lawsuit will be in order. My lawyer may be contacting you soon.
Hope you have a great day Michelle.
**Please note that this was edited for this post, but the original is available.
Comments United States Health & Life Insurance
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 17th of Dec, 2014 by   jay corey 0 Votes
Ok here it goes... If you allowed yourself to be sold/scammed by some young 20 year old girl or guy over the phone into purchasing some DISCOUNT plan over the phone than this is your fault. Don't try to pass the blame onto anyone else. This is the 21st century.. unless you are talking to blue cross blue shield, CIGNA, AETNA, COVENTRY or a major medical licensed representative I have no idea why you would give your credit card over the phone. First of all you shouldn't have even put your correct phone number on the application, because once you do that they will blow your phone up like vultures. These people are just doing their job and reading a script to you, which in turn you allowed yourself to believe something that is obviously too good to be true. Insurance theeeessee days must have a deductible, co insurance and a lifetime cap. The plans that have 0 deductibles are obviously a scam.. Or they will tell you that these policies are under group enrollment and are under a limited availability to make you bite quicker. Your mistake. DONT GIVE YOUR CREDIT CARD TO A RANDOM PERSON OVER THE PHONE UNLESS YOU KNOW IT'S A SECURE LINE/BUSINESS.

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