I also emailed to firstname.lastname@example.org, but the helpdesk team replied:
“Upon checking, you had signed up for a 5 Day free trial on our site and did not cancel within the trial period, as stated in our terms and conditions account will automatically upgraded to a Monthly Premium Membership for $49.95 and we regret to inform you that no refunds will be given to any members who registered to a free trial promotion. Since this is a paid account you can still access the site for 3 months till end of term and we guarantee you that no future payment will apply. May we help you with anything else?”
and closed the ticket.
I had written the refund request too politely because my credit card bill was stating “FLIXATTIC.COM UNITED KINGDO 49.950”, so I thought flixattic is a UK company.
Also, I mentioned about English Business Law in my email:
“There is no contract because an offer is not effective unless and until it has been communicated to the offeree. You have never informed me of the monthly charges $49.95.”
However, flixattic seems to be a US company from the time difference from my country, Japan. I do not know about American Business Law.
In Japan, a Japanese corporate body that copes with consumer trouble, called national living center generally helps such problems, but it’s not a company in Japan. Are there any bodies to help to resolve consumer trouble in the US?
I continue requesting again and again until they refund & never give up. Is there anyone who knows American Business Law? How should I write in order to let them refund next time? It will be very much appreciated if you give me any advice.