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The good, the bad, and the ugly - discover what customers are saying about Fitness USA

Welcome to our customer reviews and complaints page for Fitness USA . We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Fitness USA .

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Fitness USA 's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Fitness USA , or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Fitness USA . Your feedback is an important part of our community and will help others make informed decisions.

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8:24 am EST
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FitnessUSA unauthorized charges

Fitness usa told me that i can pay $19 a month as i go if i don't go i don't pay. I did not give them authorization to take money out to my account they did it anyway. So i did a stop payment on my checking account and they change the amounts and debt more money out my account. They lie about every thing.

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Jessica Baril
, US
Oct 15, 2018 6:37 am EDT

I paid for a lifetime membership and had I known all of the centers were closing I would've never signed up! We should be given a full refund or pay for another membership at another gym! I hope their is a lawsuit and I will demand my settlement!

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TeamGRac
, US
Sep 03, 2018 8:02 pm EDT

Company closes but you have a lifetime membership...now what?
Class action lawsuit anyone?
Please email me if you are interested in possibly doing a class action lawsuit because I can check into it if there are enough people interested. Rcook11670@gmail.com

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Rovana
, US
Dec 11, 2008 11:39 am EST

Fitness usa told me that i can pay $19 a month as i go if i don't go i don't pay. I did not give them authorization to take money out to my account they did it anyway. So i did a stop payment on my checking account and they change the amounts and debt more money out my account. They lie about every thing.

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RarelyComplain
Warren, US
Sep 20, 2012 4:58 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes indeedie-do they will - forever if they can. I was lucky that my bank called me to ask if they could charge my card after the one I signed up on expired. Thank goodness that card expired because I had cancelled my so-called 19 dollar a month membership 4 months earlier earlier and they were still billing me - that is, until the card expired!

Looks like they're planning on going under - there are none on this side of town anymore. Good riddance, Scheisters.

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6:43 am EST
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FitnessUSA awful company

This Company is nothing but lies with horrible and unprofessional customer service team of four people. However I signed up for a membership right away before I could finish using my free trial because the employee Don told me that the membership I was signing up for was a special deal and that was the last day for it, So me thinking I'm getting a deal hurry and signed up and a week later I brought a friend and come to find out those were the same prices I was told was off.

However my friend didn't have a credit card to sign up for a cheaper price. Marco(employee) suggested that he use my card and my friend told him No Ill just sign up when I get my card. I was still called in the office on my friend behalf even though he told them not to. However I agreed to let him use my card and after that I signed a credit card slip and then he handed me a membership form signing it was just something I had to sign.

My friend signed a membership form also. Marco requested 87.00 up-front as to why I don't know because I didn't have to pay anything. My friend didn't have it and said he would come back at another time. So Marco told me he would rip up the paper work and throw it out and he had my friend hold on to his membership form.

A couple days later I find out I have a second membership in my name and that I was charged again. Marco never threw out the paper work instead he gave himself credit. When I contacted him he said he didn't know how that happened and that he would call corporate to have it taken care of and he would call me right back.

He never called back so I called customer service to request my refund for the second membership that was put in my name, a Lady said she would check on it and call me right back the next day, However she never called and its been two weeks still nothing. I called Marco to find out why he never checked on it like he said and he stated that ' Oh its already in the computer I was gonna see if ya boy could just come use that membership'.

I call customer service and she ignores my complaint and say well you only have 3 days to cancel and I told her that membership shouldn't be there because I have one already. She said well you have to fax your request and we will REVIEW it. Not refund it right away.

I rather pay a higher cost at a different Fitness Center then go through what I have with FITNESS USA... Also don't bother leaving customer service a message when there four lines are busy because they never return calls let alone check messages.

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Mommashorty
, US
Mar 15, 2020 6:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I've been a member since 7-6-1989 ...PAID IN FULL! Since they are no longer in operation I want to know how to get my money back!
What can I do?This is very frustrating, fitness USA should be open if they have lifetime members ! We've all been scammed ! I heard that there is a class action lawsuit, if there is how can I get in with it ? Horrible

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Cainesmith
, US
Dec 09, 2019 12:40 am EST
Verified customer This comment was posted by a verified customer. Learn more

Purchased a lifetime membership and the gym closed. I am looking for a refund or member in another gym.

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Tfarmer
, US
Nov 24, 2019 9:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a lifetime membership in the 90's now they are closed. What is being done to get our money back?

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Smores
, US
Nov 03, 2019 4:38 am EST

My mom and I joined in the 90s we would love to join the lawsuit. We can't get a refund and no other gym will except our membership please help us out if you know anything we can do to get our money bank we would really appreciate it we spent 2, 000 to join. Thank you

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