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2 weeks ago I bought two pairs of kids shoes in Finish Line. I have to say the ones that I purchased are sold only in their stores. The second time my son wore the shoes the Velcro on one broke and cannot be repaired. When I returned to the store for an exchanged I was told that I need a receipt or an original box, which makes all the sense to me. But I did not keep the receipt due to not anticipating for the shoes to fall apart after only two days. When I asked for a copy of a policy on damaged items it could not be provided to me. The best part was when I called the customer service and gave them my credit card number that I used for purchase they pulled up all the information that included my full, name, what it bought, when and even the time of the day. With all that proof they still refused to work with me. I totally understand that there is a policy that they have to go by but when you know that you product fell apart in two weeks you CAN do something about it. Customer service representative also told me that the receipt is the only way I can prove that I purchased the item. Oh I see, I guess my name and a card number means nothing to them. This was my first time buys shoes there and I can tell for sure it will be my last!
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