Complaint Rating:

Company information:
FastHosts.co.uk
United Kingdom
www.FastHosts.co.uk

I gave clear instructions to cancel my account three weeks before the end of an annual subscription. It was in plain English and I provided the security information they needed. They didn't cancel the account and they took the money for another year - and they won't give it back. I spoke with a supervisor - Matthew Hillyard - he told me he speaks to a lot of people who complain and that a goodwill gesture is rare. They won't refund my money.

What's happened in reality is that they've stolen money from my account and won't give it back. I think they're really stupid because people won't accept this type of treatment without complaint and I'll complain loud and clear about Fasthosts. People are put off when they read negative experiences.

Their exit policy is obstructive and they don't care if they take money that isn't there's to take. It's not the first time they've done this to me. It will be the last. Don't go with Fasthosts!