Complaint Rating:

Company information:
Colorado
United States
Phone: 719-547-9426

This is another complaint about Auto One Warranty. On 4/16/2009 we received a call and decided to take out the "policy"

The rep "Jason" told us we could take the policy for one year and if we were satisfied then we could extend. He said "if the car has problems just take into the dealer or other approved repair shop and they would pay the bill" Long story short- they took $671 out of my bank and on April 27 2009 I received the written details.

The following was in the written policy-18 mos of additional payments, if a repair was necessary then we had to pay out of pocket and submit to them to get reimbursed. I immediately called the writers of the "policy" and cancelled the policy-I faxed a letter along with policy number stating I was cancelling due to FRAUD. In May I received a letter stating that the policy was cancelled and that I would receive a full refund in 10 to 12 weeks.

I have repeatedly called Auto One Warranty at 1-800-499-4116 starting on 7/20/2009, 8/12/5009, 8/14/2009, 8/18/2009, 9/02/2009 and 9/3/2009.

On 7/20/2009 "george" their refund person assured me thatmy refund had been processed and they just had to do a few more things and in just a day or two I would have my refund. I next called on 8/12/2009 was told George would call me back. When he did call back he said "I don't know what I told you but your paper work is in a stack to be be refunded and we will get back to you when we are done.

People, Auto One Warranty is not a reliable outfit. They lie to you and I am sure I would not have been getting a full refund ifI hadn't called the people that wrote the "policy" the day after I received it. BEWARE of AUTO ONE WARRANTY. They give legtimate businesses a bad name.